Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DX-800 appendix 225

Models: DX-800

1 256

Page 225

Troubleshooting

Mode	Symptom	Cause / Action	Page
TAM Interface Trouble	Fax machine will not	Increase the ring count for detection on the telephone	--
In Unattended Fax	start to receive with the	answering machine.
Mode (OUT Mode)	telephone answering
	machine in the auto-
	answer mode.

Problem Solving

225

Page 225

Image 225

Contents

Model No. DX-800 Operating InstructionsImportant Information Table of Contents Basic Operations Programming Your MachineAdvanced Features Table of ContentsNetwork Features Printout Journals and Lists Troubleshooting 222 Problem SolvingInstalling the Flash Memory Card 243 AppendixSafety Information Important Safety Instructions Safety InformationPrecaution Any function can be started by first pressing Function KeyExternal View Tone Key Control PanelCharacter Keys Control PanelFunction Smtp Server Setup POP3 Client Setup Pre Installation InformationSetup as Smtp Mail Server Pre Installation InformationSetup as POP3 Client Email Transmission from your machine to a PCEmail reception from a PC to your machine Printout, by pressing Function 6 4 SET Explanation of Contents Internet Communication Features Internet Fax TransmissionInternet Fax Delivery Notice MDN Direct Smtp Direct Ifax XMT Internet Communication FeaturesInternet Mail Reception Inbound Routing Network Scanner Fax ForwardPrint Network PrinterRelayed Transmission Smtp Authentication Dynamic Host Configuration Protocol DhcpPressing 2DISABLE Pressing 1RETRYLightweight Directory Access Protocol Ldap Important Information Important Information Sending a Document to a PC via LANInternet Relayed Transmission Main Unit and Accessories Handset Cord Installing the AccessoriesUnpack the Toner Cartridge and rock it back Installing the Toner CartridgeForth as shown 5 or 6 times to even Toner insideInstalling the Toner Cartridge Recommended to clean the Printer Roller toIf you are replacing the Toner Cartridge, it is Paper Specifications How to Load the Recording PaperHow to Load the Recording Paper Loading the Recording PaperLoading the Recording Paper How to Adjust the Paper Cassette for the Paper Length Adjusting the Paper Cassette for the Paper LengthHow to Adjust the Paper Cassette for the Paper Width Adjusting the Paper Cassette for the Paper WidthPower Cord Telephone Line CableEthernet LAN Cable External Telephone Optional Setting the Dialing Method Tone or Pulse SET Mode Enter NO. or ∨ ∧ FAX PARAMETER1-182Dialing Method 2TONE Dialing Method 1PULSE Setting the Monitor Volume Adjusting the VolumeRepeatedly to lower the volume Setting the Ringer VolumeSetting the Date and Time User ParametersGeneral Description User Parameters Setting Your LogoSetting Your Character ID 201 555 Setting Your ID Number Fax Telephone NumberSetting the Internet Parameters Setting the User Internet ParametersSubnet Mask Setting the Internet Parameters Setting the User Parameters for the LAN InterfaceParameter Comments Default Domain Contact your Network Administrator for this InformationUsing Email to Program or Retrieve Parameters Using a PC to Input the Internet Parameters RemotelySubject Line Command Function Inputting the Internet Parameters for the First Time Programming or Retrieving Parameters via EmailBlank, insert a semicolon for each blank field Retrieving the Internet Parameters for Backup Your Machine’s Internet Parameters Email Sample Page Editing the Retrieved or Backup Internet Parameters File Löschen sie diese kopfzeile, bevor sie eine E-Mail versenden Sender Selection feature See Using a PC to Update the Auto Dialer Remotely Deleting the Entire Auto Dialer #set abbrpassword#First Time Remote Programming of One-Touch/ABBR. No. Sample Programming One-Touch/ABBR. No. for the First TimeExplanation of Contents Retrieving One-Touch/ABBR. No. Data Sample Retrieving One-Touch/ABBR. No. Data for BackupYour Machine’s Auto Dialer Email Sample Programming or Retrieving Parameters via Email IsEntry-numberStation-nameStation-addressRouting Using Email to Retrieve the Journal Memo Programming the Auto Dialer To program the One-Touch key, follow the steps belowEnter Letters Enter Letters N Programming Email Address and Telephone Numbers Enter the station name using character keysUp to 15 characters ONE-TOUCH Press ONE-TOUCHEnter Abbr no SET Mode Enter NO. or ∨ ∧ 1ONE-TOUCH 2ABBR no022ENTER Name To edit One-Touch/ABBR dialing number or email address 1ONE-TOUCH 2ABBR no Press ONE-TOUCHSales Dept Enter Email Address Sales Dept Enter TEL. no Enter a new station name. See Note To return to standby, pressONE-TOUCH To erase the One-Touch/ABBR. dialing number or email address Your machine prints out the directory sheet Printing Out a Directory SheetPrint OUT Enter Printing Directory SheetCustomizing Your Machine Setting the Fax ParametersEnter Fax Parameter number from the Parameter Table Ex 0 0 1 for ContrastParameter Setting Comments Number Customizing Your MachineFax Parameter Table Receive Mode TEL Energy Saver Select RCV Originator Print Forwarded Delivery Notice Documents You Can Send Loading DocumentsDocuments You Cannot Send You must never try to send documents that areHow to Load Documents Loading DocumentsEnter Stations Then Press Start 00% Basic Transmission Settings ContrastPressto Basic Transmission Settings Verification StampStamp OFF Communication Journal Comm. Journal Sending Documents via LAN Sending Documents via LAN To choose Manual Email Addressing modeManual Email Addressing Set documents face downOperations One-Touch Email AddressingAbbreviated Email Addressing Ex P a N a to search for Panasonic To search for email addressIf you make a mistake, press Ex x to search for xyz@panasonic.comDirectory Search Dialing Stns are SET ADD More or Start Multi-Station Transmission BroadcastingMemory Transmission Reservation Multi-tasking On Line * PC Mode On Line * PRT Mode Printing PC DataManual Number Dialing, press After eachAutomatic Redialing Manual RedialingWait to Dial NO.001 100 Selectable DomainsReplace the selected Domain Name To specify other destinations 101Internet Fax Delivery Notice MDN 102103 Returned EmailFailure Report Sample User unknown 104 Using a Mailing ListSending Documents via Telephone Line 105106 Sending Documents via Telephone LineMemory Transmission Sending Documents via Telephone Line Memory Transmission 107Manual Number Dialing 108109 One-Touch DialingAbbreviated Dialing 110 Using the Character keys. SeeDirectory Search Dialing Enter the full station name or part of a station name byMulti-Station Transmission Broadcasting 111Direct Transmission 112Manual Number Dialing Direct Transmission Enter Stations then Press Start 00% Memory XMT=ON 1OFF 2ON113 Sending Documents via Telephone Line Direct TransmissionOne-Touch Dialing Direct Transmission Abbreviated Dialing Direct Transmission 114Directory Search Dialing Direct Transmission 115Full number e.g will be dialed Enter Letters Pana 01PANASONIC116 Voice Mode TransmissionOff-Hook Dialing Hang up the handset117 On-Hook DialingEnter Stations then Press Start 00% Monitor 118 Transmission ReservationMemory Transmission Reservation Multi-tasking 119 Dial by using any one of the following methodsTo reserve your machine for sending the urgent documents Your machine is on-line, the on Line lamp is blinking orCancel XMT Reserve ? 1YES 2NO 120Then remove the document from ADF Redialing 121Automatic Redialing Manual Redialing122 Sending Documents via Telephone Line RedialingTo redial the last dialed number through ADF 123 Receiving Documents via LANInternet Fax Received on a PC Receiving Documents via LAN 124125 Setting the POP ParametersReceiving Email from a POP Server To set the above POP parameters, follow the steps belowFor Invalid For Valid 126127 Unattended Reception from the POP ServerManual Reception from the POP Server 128 Conditions Suggested Reception Mode SettingsReceiving Documents via Telephone Line Reception ModesSetting the Telephone Mode Telephone ModeOperation of Telephone Mode 129Setting the Fax / Tel Auto Switching Mode Fax / Tel Auto Switching ModeOperation of Fax / Tel Auto Switching Mode 130Fax Mode TAM Telephone Answering Machine Interface Mode131 Operation of TAM Interface Mode Setting the TAM Interface ModeChange Fax Parameter No Receive Mode to 4 TAM/FAX 132133 Selecting the Print Reduction ModePrint Reduction Automatic ReductionReceiving Oversize Documents 134Print Collation Mode 135Substitute Memory Reception Making Copies 136Enter the number of copies max Ex 1Timer Controlled Communications 137Deferred Transmission Timer Controlled Communications 138Deferred Polling To set the polling password, follow the steps below Setting the Polling PasswordEnter a 4-digit polling password Ex 1 2 3 139Polling 140Preparing to be Polled Store * Completed Total PAGES=005 24%Polling Documents from Another Station 141Manual Number Dialing Press Station is entered For details, see pages 108 to After each142 Setting for Group DialingProgram Keys To set a Program Key for Group Dialing143 Setting for Deferred TransmissionProgram Keys To set a Program Key for deferred transmission144 Setting for Deferred PollingTo set a Program Key for deferred polling Ex PROG.ASetting for Normal Polling 145To set a Program Key for normal polling 146 Setting for One-Touch KeyTo set a Program Key for One-Touch Key Enter a telephone number up to 36 digits includingPOP Password Setting the POP Access Key147 Delete Email NO.=1 1NO 2YES Programp Press Program KEYUsing the POP Access Key 148No NEW Mail NEW Mails Changing or Erasing the Program Key Settings To erase the settings in a Program Key149 150 Setting the Sender SelectionSender Selection Ex PSender Selection 151152 Sending Document with Sender SelectionEnter email address or telephone number 153 Printing the Sender Selection ListPrinting FAX Parameter List Subject Line Entry 154Sending Email with Subject Line Entry Ex F155 Subject Line EntryStore * Completed PAGES=001 10% Setting the Routing Parameters 156Inbound Routing Inbound Routing 157158 159 Enter the sub-address up to 20 characters and pressRouting SUB-ADDRESS Routing TSI 160 Edit File ModePrinting a File List Sample File List161 Viewing the Contents of a File List162 Edit File Mode 1-6 Enter NO. or ∨ ∧ Enter File NO.OR ∨ ∧Changing the Start Time or the Station of a File Deferred XMT Start Time163 SET Deferred COMM.? 1YES 2NORetry Incomp FILE? 1YES 2NO 164 Deleting a FileDelete ALL FILES? 1YES 2NO Printing Out a File 165Adding Documents into a File 166To add documents into the file, follow the steps bellow Set documents face downRetry an Incomplete File 167Setting the Access Code Access CodeEnter a 4-digit Access Code 168Enter the Access Code Ex 1 2 3 Access CodeAccess CODE= 169Setting RCV To Memory Setting the RCV To Memory PasswordEnter a 4-digit RCV to Memory Password 170Receive To Memory 171Printing Out Documents Machine will start to print the documents172 Distinctive Ring Detector DRDTelephone No Usage Distinctive Ring Sound Ring Pattern 173 Using the Fax Cover SheetFax Cover Sheet Dial the stations you wish to send the documents to174 Fax Cover SheetFax Cover Sheet Sample Selecting the Access Method Prefix or Suffix PIN Code Access175 For suffix code For prefix code176 PIN Code AccessDialing with a PIN Code After each Directory Search Dialing, pressSetting Fax Forward 177Fax Forward 178 To disable this feature, follow the steps belowIfax Return Receipt Ifax RET Receipt 2VALID Ifax RET Receipt 1INVALIDNetwork Scanner 179Network Printer 180Relayed Transmission 181Example 1 Internet Relay Transmission Example 2 Fax Server Intranet Relay Transmission182 Relayed TransmissionRelay Network 183 4 are sample settings for the Sample Network shown in Figure184 Setting Up Your Machine as an Internet Relay Station185 Setting Up Your Machine for Relayed TransmissionProgramming the End Receiving Station into your Auto Dialer To set a One-Touch/ABBR for Relayed Transmission Request186 Password of the Relay StationEnter the 3-digit Abbreviated number of the Relay Station That you want to assign to this End Receiving StationSending Documents via Internet Relay 187To a Location That Has a Pre-programmed Relay Station Store * Completed Total PAGES=005 25%Relay XMT Enter Stations 188189 Sending Documents from a PC to a G3 Fax Machine 190191 Printouts and Reports 192Relay XMT Report COMM. Journal Transmission JournalSample Relayed Transmission Notification Email to a Manager 193194 Setting the Selective ReceptionSelective Reception Select RCV 1INVALID Select RCV 2VALIDPassword Communications 195Compatibility with Other Machines Setting Password Transmission Password CommunicationsPASSWORD-XMT 196For OFF password is not checked For on password is checked Setting Password ReceptionPASSWORD-RCV 197198 Using Password Transmission199 Using Password ReceptionConfidential Mailbox 200Confidential Mailbox Compatibility with Other MachinesConfidential Mailbox 201202 Receiving a Confidential Document to Your Machines Mailbox 203Sample CONF. RCV Report Message in Mail BOXConfidential Polled CONF. CODE= CONF. CODE=2233 Store 204Machine will print out the confidential documents 205206 207 Setting of Routing, Forwarding or RelayingSub-addressing Compatibility with Other Machines208 Sub-addressingTo select One-Touch Using Manual Number Dialing Using One-Touch/ABBR. Number Dialing209 Sending a Document with Sub-addressJournals and Lists 210Transaction Journal XMT211 Journals and ListsIndividual Transmission Journal Ind. XMT Journal 212 Sample Transaction JournalSample Individual Transmission Journal Ind. XMT Journal 213 Sample COMM. Journal 214215 One-Touch/Abbreviated and Directory Search List 216For Directory Search List Printing DIR. Search List217 Sample One-Touch ListSample ABBR. Number List Sample Directory Search List 218Program List 219Sample Program List 3PROGRAM LIST? Press SET to Print Printing Program List220 FAX Parameter ListSample FAX Parameter List 221 1CLEAN ROLLER? 3PRINT Order FORM? Printing Toner Order FormToner Cartridge Order Forms To print the Toner Cartridge Order FormsIf You Have Any of These Problems TroubleshootingMode Symptom Cause / Action 222223 Troubleshooting224 Mode OUT Mode225 226 Information CodesInfo Meaning Action Code 227 228 Error Message Sent to the Sender Email Abbr Programming ErrorsInternet FAX Return Receipt Errors Messages Error Message Possible Cause230 Clearing a Recording Paper Jam 231To clear the jam, Info. Code 001, 002 or To clear the jam, Info. CodeClearing a Document Jam 232To clear the jam Open the ADF Door Remove the jammed documentCleaning the Document Scanning Area To clean the Scanning Area233 To clean the Printer Rollers Cleaning the Printer Roller1CLEAN ROLLER? 3PRINT Order FORM? Printing Cleaning Charts 1CLEAN ROLLER? 3PRINT Order FORM? Cleaning Printer RollerTo adjust the ADF Adjusting the Automatic Document Feeder ADF235 Position ConditionTo remove the stamp 236Checking the Telephone Line 237238 SpecificationsSpecifications 240 241 Recording Paper SpecificationsOptions and Supplies 242Please contact your local Panasonic dealer for availability Options Order No Illustration DescriptionOptions and Supplies Installing the Flash Memory CardFCC Notice for User in USA 244Example of Header Format LOGO, ID Number setting 245FCC Notice for User in USA 246 247 Glossary 248Glossary Mode Email AddressInformation Code 250251 Router Gateway 252ITU-T Image No 253Index 254255 117241 For Service, Call Warranty

Troubleshooting

Mode

Mode (OUT Mode)

225