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Panasonic DX-800 appendix 226, Information Codes, Info Meaning Action Code

Models: DX-800

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Troubleshooting

Information Codes

When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.

	Info.	Meaning	Action	Page
	Code	Meaning	Action	Page
	Code
	001	Recording paper jammed when feeding from the 1st	Remove the jammed paper.	231
		cassette.
	002	Recording paper jammed when feeding from the 2nd	Remove the jammed paper.	231
		cassette.
	007	Recording paper did not completely exit out of	Remove the Toner Cartridge and remove the	231
		machine.	jammed paper.
	008	Paper cassette is opened while paper is feeding.	Remove the jammed paper and close the	231
			cassette.
	010	No recording paper.	Load the recording paper.	36
	011	Recording Paper Cassette is not installed properly.	Install the Recording Paper Cassette.	--
	017	Incorrect paper size loaded in the Paper Cassette.	Load the Paper Cassette with proper paper	38
			size (A4, LTR or LGL).	39

	030	Document is misfeeding.	1. Reload the document properly.	87
			2. Remove the document jam.	232
			3. Adjust ADF.	235

	031	Document paper is too long or jammed.	1. Reload the document properly.	87
		Document length exceeds 78.8 inches (2 meters).	2. Remove the document jam.	232

	041	Out of toner.	Replace the Toner Cartridge.	34
	043	Toner is getting low.
	045	Toner Cartridge is not installed.	Install the Toner Cartridge.	34
	060	Printer Cover is open.	Close the Printer Cover.	--
	061	ADF Door is open.	Close the ADF Door.	--
	400	During initial handshake, receiving station did not	1. Check with the other party.	--
		respond or communication error occurred.	2. Reload the document and send again.
	401	Remote station required a Receiving Password to	Check the remote station.	--
		receive the document.	Program your ID Number (Fax Telephone
		Remote station does not have Confidential Mailbox.	Number). (See page 47)
		Remote station requires the sending unit’s ID Number.
		(Fax Telephone Number)
	402	During initial handshake, communication error	Reload the document and send again.	--
		occurred.
	403	No polling capability at the remote side.	Ask remote side to set "POLLED=ON".	--
	404/405	During initial handshake, communication error	Reload the document and send again.	--
		occurred.

	406	Transmission Password does not match.	Check the password or the telephone number	194
		Receiving Password does not match.	in One-Touch or Abbreviated station.	196
		Received from an unauthorized station in Selective		197
		Reception mode.

	407	No confirmation from the receiving station for the	Wait a few minutes and send again.	--
		previous page sent.

	408/409	Remote side confirmation of previous page is illegible.	Wait a few minutes and send again.	--
	410	Communication aborted by the transmitting side.	Check with the other party.	--
	411	Polling password does not match.	Check the polling password.	139

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Panasonic DX-800 appendix 226, Information Codes, Info Meaning Action Code

Contents

Operating Instructions Model No. DX-800Important Information Table of Contents Programming Your Machine Basic OperationsTable of Contents Advanced FeaturesNetwork Features Printout Journals and Lists Installing the Flash Memory Card 243 Problem SolvingTroubleshooting 222 AppendixSafety Information Safety Information Important Safety InstructionsPrecaution Function Key Any function can be started by first pressingExternal View Control Panel Tone KeyControl Panel Character KeysPre Installation Information Function Smtp Server Setup POP3 Client SetupPre Installation Information Setup as Smtp Mail ServerEmail Transmission from your machine to a PC Setup as POP3 ClientEmail reception from a PC to your machine Printout, by pressing Function 6 4 SET Explanation of Contents Internet Fax Transmission Internet Communication FeaturesInternet Fax Delivery Notice MDN Internet Communication Features Direct Smtp Direct Ifax XMTInternet Mail Reception Inbound Routing Fax Forward Network ScannerNetwork Printer PrintRelayed Transmission Pressing 2DISABLE Dynamic Host Configuration Protocol DhcpSmtp Authentication Pressing 1RETRYLightweight Directory Access Protocol Ldap Important Information Sending a Document to a PC via LAN Important InformationInternet Relayed Transmission Main Unit and Accessories Installing the Accessories Handset CordForth as shown 5 or 6 times to even Installing the Toner CartridgeUnpack the Toner Cartridge and rock it back Toner insideRecommended to clean the Printer Roller to Installing the Toner CartridgeIf you are replacing the Toner Cartridge, it is How to Load the Recording Paper How to Load the Recording PaperPaper Specifications Loading the Recording PaperLoading the Recording Paper Adjusting the Paper Cassette for the Paper Length How to Adjust the Paper Cassette for the Paper LengthAdjusting the Paper Cassette for the Paper Width How to Adjust the Paper Cassette for the Paper WidthTelephone Line Cable Power CordEthernet LAN Cable External Telephone Optional SET Mode Enter NO. or ∨ ∧ FAX PARAMETER1-182 Setting the Dialing Method Tone or PulseDialing Method 2TONE Dialing Method 1PULSE Repeatedly to lower the volume Adjusting the VolumeSetting the Monitor Volume Setting the Ringer VolumeUser Parameters Setting the Date and TimeGeneral Description Setting Your Logo User ParametersSetting Your Character ID Setting Your ID Number Fax Telephone Number 201 555Setting the User Internet Parameters Setting the Internet ParametersSubnet Mask Setting the User Parameters for the LAN Interface Setting the Internet ParametersParameter Comments Contact your Network Administrator for this Information Default DomainUsing a PC to Input the Internet Parameters Remotely Using Email to Program or Retrieve ParametersSubject Line Command Function Programming or Retrieving Parameters via Email Inputting the Internet Parameters for the First TimeBlank, insert a semicolon for each blank field Retrieving the Internet Parameters for Backup Your Machine’s Internet Parameters Email Sample Page Editing the Retrieved or Backup Internet Parameters File Löschen sie diese kopfzeile, bevor sie eine E-Mail versenden Sender Selection feature See Using a PC to Update the Auto Dialer Remotely #set abbrpassword# Deleting the Entire Auto DialerProgramming One-Touch/ABBR. No. for the First Time First Time Remote Programming of One-Touch/ABBR. No. SampleExplanation of Contents Retrieving One-Touch/ABBR. No. Data for Backup Retrieving One-Touch/ABBR. No. Data SampleYour Machine’s Auto Dialer Email Sample Programming or Retrieving Parameters via Email IsEntry-numberStation-nameStation-addressRouting Using Email to Retrieve the Journal Memo To program the One-Touch key, follow the steps below Programming the Auto DialerEnter Letters Enter Letters N Up to 15 characters Enter the station name using character keysProgramming Email Address and Telephone Numbers ONE-TOUCH Press ONE-TOUCHSET Mode Enter NO. or ∨ ∧ 1ONE-TOUCH 2ABBR no Enter Abbr no022ENTER Name 1ONE-TOUCH 2ABBR no Press ONE-TOUCH To edit One-Touch/ABBR dialing number or email addressSales Dept Enter Email Address Sales Dept Enter TEL. no To return to standby, press Enter a new station name. See NoteONE-TOUCH To erase the One-Touch/ABBR. dialing number or email address Print OUT Enter Printing Out a Directory SheetYour machine prints out the directory sheet Printing Directory SheetEnter Fax Parameter number from the Parameter Table Setting the Fax ParametersCustomizing Your Machine Ex 0 0 1 for ContrastCustomizing Your Machine Parameter Setting Comments NumberFax Parameter Table Receive Mode TEL Energy Saver Select RCV Originator Print Forwarded Delivery Notice Documents You Cannot Send Loading DocumentsDocuments You Can Send You must never try to send documents that areLoading Documents How to Load DocumentsEnter Stations Then Press Start 00% Contrast Basic Transmission SettingsPressto Verification Stamp Basic Transmission SettingsStamp OFF Communication Journal Comm. Journal Sending Documents via LAN Manual Email Addressing To choose Manual Email Addressing modeSending Documents via LAN Set documents face downOne-Touch Email Addressing OperationsAbbreviated Email Addressing If you make a mistake, press To search for email addressEx P a N a to search for Panasonic Ex x to search for xyz@panasonic.comDirectory Search Dialing Multi-Station Transmission Broadcasting Stns are SET ADD More or StartManual Number Dialing, press On Line * PC Mode On Line * PRT Mode Printing PC DataMemory Transmission Reservation Multi-tasking After eachManual Redialing Automatic RedialingWait to Dial NO.001 Selectable Domains 100Replace the selected Domain Name 101 To specify other destinations102 Internet Fax Delivery Notice MDNReturned Email 103Failure Report Sample User unknown Using a Mailing List 104105 Sending Documents via Telephone LineSending Documents via Telephone Line 106Memory Transmission 107 Sending Documents via Telephone Line Memory Transmission108 Manual Number DialingOne-Touch Dialing 109Abbreviated Dialing Directory Search Dialing Using the Character keys. See110 Enter the full station name or part of a station name by111 Multi-Station Transmission BroadcastingManual Number Dialing Direct Transmission 112Direct Transmission Enter Stations then Press Start 00% Memory XMT=ON 1OFF 2ONSending Documents via Telephone Line Direct Transmission 113One-Touch Dialing Direct Transmission 114 Abbreviated Dialing Direct TransmissionFull number e.g will be dialed 115Directory Search Dialing Direct Transmission Enter Letters Pana 01PANASONICOff-Hook Dialing Voice Mode Transmission116 Hang up the handsetOn-Hook Dialing 117Enter Stations then Press Start 00% Monitor Transmission Reservation 118Memory Transmission Reservation Multi-tasking To reserve your machine for sending the urgent documents Dial by using any one of the following methods119 Your machine is on-line, the on Line lamp is blinking or120 Cancel XMT Reserve ? 1YES 2NOThen remove the document from ADF Automatic Redialing 121Redialing Manual RedialingSending Documents via Telephone Line Redialing 122To redial the last dialed number through ADF Receiving Documents via LAN 123Internet Fax Received on a PC 124 Receiving Documents via LANReceiving Email from a POP Server Setting the POP Parameters125 To set the above POP parameters, follow the steps below126 For Invalid For ValidUnattended Reception from the POP Server 127Manual Reception from the POP Server Receiving Documents via Telephone Line Conditions Suggested Reception Mode Settings128 Reception ModesOperation of Telephone Mode Telephone ModeSetting the Telephone Mode 129Operation of Fax / Tel Auto Switching Mode Fax / Tel Auto Switching ModeSetting the Fax / Tel Auto Switching Mode 130TAM Telephone Answering Machine Interface Mode Fax Mode131 Change Fax Parameter No Receive Mode to 4 TAM/FAX Setting the TAM Interface ModeOperation of TAM Interface Mode 132Print Reduction Selecting the Print Reduction Mode133 Automatic Reduction134 Receiving Oversize Documents135 Print Collation ModeSubstitute Memory Reception Enter the number of copies max 136Making Copies Ex 1137 Timer Controlled CommunicationsDeferred Transmission 138 Timer Controlled CommunicationsDeferred Polling Enter a 4-digit polling password Ex 1 2 3 Setting the Polling PasswordTo set the polling password, follow the steps below 139Preparing to be Polled 140Polling Store * Completed Total PAGES=005 24%Manual Number Dialing Press 141Polling Documents from Another Station Station is entered For details, see pages 108 to After eachProgram Keys Setting for Group Dialing142 To set a Program Key for Group DialingProgram Keys Setting for Deferred Transmission143 To set a Program Key for deferred transmissionTo set a Program Key for deferred polling Setting for Deferred Polling144 Ex PROG.A145 Setting for Normal PollingTo set a Program Key for normal polling To set a Program Key for One-Touch Key Setting for One-Touch Key146 Enter a telephone number up to 36 digits including147 Setting the POP Access KeyPOP Password Delete Email NO.=1 1NO 2YES Programp Press Program KEY148 Using the POP Access KeyNo NEW Mail NEW Mails To erase the settings in a Program Key Changing or Erasing the Program Key Settings149 Sender Selection Setting the Sender Selection150 Ex P151 Sender SelectionSending Document with Sender Selection 152Enter email address or telephone number Printing the Sender Selection List 153Printing FAX Parameter List Sending Email with Subject Line Entry 154Subject Line Entry Ex FSubject Line Entry 155Store * Completed PAGES=001 10% 156 Setting the Routing ParametersInbound Routing 157 Inbound Routing158 Enter the sub-address up to 20 characters and press 159Routing SUB-ADDRESS Routing TSI Printing a File List Edit File Mode160 Sample File ListViewing the Contents of a File List 161Changing the Start Time or the Station of a File Edit File Mode 1-6 Enter NO. or ∨ ∧ Enter File NO.OR ∨ ∧162 Deferred XMT Start TimeSET Deferred COMM.? 1YES 2NO 163Retry Incomp FILE? 1YES 2NO Deleting a File 164Delete ALL FILES? 1YES 2NO 165 Printing Out a FileTo add documents into the file, follow the steps bellow 166Adding Documents into a File Set documents face down167 Retry an Incomplete FileEnter a 4-digit Access Code Access CodeSetting the Access Code 168Access CODE= Access CodeEnter the Access Code Ex 1 2 3 169Enter a 4-digit RCV to Memory Password Setting the RCV To Memory PasswordSetting RCV To Memory 170Printing Out Documents 171Receive To Memory Machine will start to print the documentsDistinctive Ring Detector DRD 172Telephone No Usage Distinctive Ring Sound Ring Pattern Fax Cover Sheet Using the Fax Cover Sheet173 Dial the stations you wish to send the documents toFax Cover Sheet 174Fax Cover Sheet Sample 175 PIN Code AccessSelecting the Access Method Prefix or Suffix For suffix code For prefix codeDialing with a PIN Code PIN Code Access176 After each Directory Search Dialing, press177 Setting Fax ForwardFax Forward Ifax Return Receipt To disable this feature, follow the steps below178 Ifax RET Receipt 2VALID Ifax RET Receipt 1INVALID179 Network Scanner180 Network PrinterExample 1 Internet Relay Transmission 181Relayed Transmission Example 2 Fax Server Intranet Relay TransmissionRelayed Transmission 182Relay Network 4 are sample settings for the Sample Network shown in Figure 183Setting Up Your Machine as an Internet Relay Station 184Programming the End Receiving Station into your Auto Dialer Setting Up Your Machine for Relayed Transmission185 To set a One-Touch/ABBR for Relayed Transmission RequestEnter the 3-digit Abbreviated number of the Relay Station Password of the Relay Station186 That you want to assign to this End Receiving StationTo a Location That Has a Pre-programmed Relay Station 187Sending Documents via Internet Relay Store * Completed Total PAGES=005 25%188 Relay XMT Enter Stations189 190 Sending Documents from a PC to a G3 Fax Machine191 Relay XMT Report COMM. Journal 192Printouts and Reports Transmission Journal193 Sample Relayed Transmission Notification Email to a ManagerSelective Reception Setting the Selective Reception194 Select RCV 1INVALID Select RCV 2VALID195 Password CommunicationsCompatibility with Other Machines PASSWORD-XMT Password CommunicationsSetting Password Transmission 196PASSWORD-RCV Setting Password ReceptionFor OFF password is not checked For on password is checked 197Using Password Transmission 198Using Password Reception 199Confidential Mailbox 200Confidential Mailbox Compatibility with Other Machines201 Confidential Mailbox202 Sample CONF. RCV Report 203Receiving a Confidential Document to Your Machines Mailbox Message in Mail BOX204 Confidential Polled CONF. CODE= CONF. CODE=2233 Store205 Machine will print out the confidential documents206 Sub-addressing Setting of Routing, Forwarding or Relaying207 Compatibility with Other MachinesSub-addressing 208To select One-Touch 209 Using One-Touch/ABBR. Number DialingUsing Manual Number Dialing Sending a Document with Sub-addressTransaction Journal 210Journals and Lists XMTJournals and Lists 211Individual Transmission Journal Ind. XMT Journal Sample Transaction Journal 212Sample Individual Transmission Journal Ind. XMT Journal 213 214 Sample COMM. Journal215 For Directory Search List 216One-Touch/Abbreviated and Directory Search List Printing DIR. Search ListSample One-Touch List 217Sample ABBR. Number List 218 Sample Directory Search ListSample Program List 219Program List 3PROGRAM LIST? Press SET to Print Printing Program ListFAX Parameter List 220Sample FAX Parameter List Toner Cartridge Order Forms 1CLEAN ROLLER? 3PRINT Order FORM? Printing Toner Order Form221 To print the Toner Cartridge Order FormsMode Symptom Cause / Action TroubleshootingIf You Have Any of These Problems 222Troubleshooting 223Mode OUT Mode 224225 Information Codes 226Info Meaning Action Code 227 228 Internet FAX Return Receipt Errors Messages Email Abbr Programming ErrorsError Message Sent to the Sender Error Message Possible Cause230 To clear the jam, Info. Code 001, 002 or 231Clearing a Recording Paper Jam To clear the jam, Info. CodeTo clear the jam 232Clearing a Document Jam Open the ADF Door Remove the jammed documentTo clean the Scanning Area Cleaning the Document Scanning Area233 1CLEAN ROLLER? 3PRINT Order FORM? Printing Cleaning Charts Cleaning the Printer RollerTo clean the Printer Rollers 1CLEAN ROLLER? 3PRINT Order FORM? Cleaning Printer Roller235 Adjusting the Automatic Document Feeder ADFTo adjust the ADF Position Condition236 To remove the stamp237 Checking the Telephone LineSpecifications 238Specifications 240 Recording Paper Specifications 241Please contact your local Panasonic dealer for availability 242Options and Supplies Options Order No Illustration DescriptionInstalling the Flash Memory Card Options and Supplies244 FCC Notice for User in USA245 Example of Header Format LOGO, ID Number settingFCC Notice for User in USA 246 247 248 GlossaryMode Email Address Glossary250 Information Code251 252 Router Gateway253 ITU-T Image No254 Index117 255241 Warranty For Service, Call