Panasonic DX-800 2

Troubleshooting

236

The Verification Stamp contains ink. When the stamp mark appears faded or hard to see, the stamp should

be replaced or refilled with ink.

NOTE 1. Please contact your local Panasonic dealer to purchase a new stamp. See page 242

Verification Stamp for order number.

Verification Stamp

To remove the stamp

1Open the ADF Door.

2(1)Remove by pulling the Stamp Assembly

upward.

(2)Remove the Stamp. Replace the s tamp

with a new one.

ADF Door

Contents

Main DX-800 Operating Instructions (For Internet Fax) Facsimile English IMPORTANT INFORMATION Model and Serial Number Table of Contents Getting to Know Your Machine Installing Your Machine Installing Your Machine Programming Your Machine Basic Operations Advanced Features Network Features Printout Journals and Lists Problem Solving Appendix Safety Information WARNING Manufacturer's name and address Factory ID CAUTION ! Safety Information ! IMPORTANT SAFETY INSTRUCTIONS Precaution ! Function Key 1 3 6 7 2 9 External View Control Panel Control Panel Pre Installation Information NOTE Setup as SMTP Mail Server NOTE Setup as POP3 Client Getting to Know NOTE User Information Internet Parameters (See page 49) Page Internet Communication Features Internet Fax Delivery Notice (MDN) Internet Fax Transmission Direct SMTP (Direct IFAX XMT) Internet Mail Reception Internet LAN LAN Page NOTE Fax Forward Network Scanner NOTE Network Printer Print Page Dynamic Host Configuration Protocol (DHCP) SMTP Authentication Page Important Information Differences between Internet Fax and Regular Fax Transmitted Document Confirmation Your machine Cannot Make a Phone Call via LAN Dual Port Communication Important Information Sending a Document to a PC via LAN Internet Relayed Transmission Page Installing the Accessories Page Installing the Toner Cartridge 4 5 6 Page Loading the Recording Paper How to Load the Recording Paper 4 Adjusting the Paper Cassette for the Paper Length NOTE How to Adjust the Paper Cassette for the Paper Length 1 2 Adjusting the Paper Cassette for the Paper Width NOTE How to Adjust the Paper Cassette for the Paper Width 1 2 Connecting the LAN Cable, Telephone Line Cable and Power Cord NOTE Connecting the LAN Cable, Telephone Line Cable and Power Cord Setting the Dialing Method (Tone or Pulse) NOTE Adjusting the Volume 1 NOTE User Parameters 3 1 5 0 0 NOTE Setting the Date and Time 4 4 PA N A S O N I C NOTE Setting Your Character ID 4 HE A D SPACE O F F I C E NOTE Setting Your ID Number (Fax Telephone Number) 2 0 1 4 1 2 1 2 Setting the Internet Parameters NOTE Setting the User (Internet) Parameters 4 1 2 31 7 8 2 4 0 3 Setting the Internet Parameters Installing Your Setting the User Parameters for the LAN Interface Parameter Comments Setting the Internet Parameters Setting the User Parameters for the LAN Interface Parameter Comments * Contact your Network Administrator for this Information. Programming or Retrieving Parameters via Email Using Email to Program or Retrieve Parameters Using a PC to Input the Internet Parameters Remotely Page Inputting the Internet Parameters for the First Time NOTE Page Page Page Page Page Page Using a PC to Update the Auto Dialer Remotely Deleting the Entire Auto Dialer Page Programming One-Touch/ABBR. No. for the First Time NOTE Page Retrieving One-Touch/ABBR. No. Data for Backup (2) (3) Page Editing the Retrieved or Backup One-Touch/ABBR. No. Data File Using Email to Retrieve the Journal Page Programming Email Address and Telephone Numbers 3 4 5 DIRECTORY SEARCH n 6 7 SA L E S SPACE NOTE E P TD 3 4 234 5 5 0 2 2 6 7 NOTE A C C O U N T I N G 3 4 3456 5 6 NOTE P A N A F A X 3 4 Printing Out a Directory Sheet Customizing Your Machine NOTE Setting the Fax Parameters 3 4 5 Page Page Page Page Page Page NOTE Loading Documents In general, your machine will send any document printed on A4, Letter or Le gal size paper. To transmit these kinds of documents, make a photocopy first and then transmit the copy instead. You must never try to send documents that are: Documents You Can Send Loading Documents NOTE How to Load Documents CORRECT INCORRECT Basic Transmission Settings NOTE Contrast Resolution CONTRAST Basic Transmission Settings NOTE Verification Stamp STAMP Basic Transmission Settings NOTE Communication Journal (Comm. Journal) Sending Documents via LAN Manual Email Addressing 2 3a 3b 3c One-Touch Email Addressing 2 Abbreviated Email Addressing 2 Directory Search Dialing 2a 2b 3b 3a x Directory Search Dialing Multi-Station Transmission (Broadcasting) 2 NOTE Memory Transmission Reservation (Multi-tasking) NOTE Automatic Redialing Manual Redialing 2 Selectable Domains 3 4 5 sa l e s Selectable Domains 6 NOTE Internet Fax Delivery Notice (MDN) Returned Email Page Sending Documents via Telephone Line NOTE Transmit Receive Store document in memory Page Manual Number Dialing 2 One-Touch Dialing 2 Abbreviated Dialing NOTE 2 Directory Search Dialing 3 NOTE Multi-Station Transmission (Broadcasting) 2 NOTE Manual Number Dialing (Direct Transmission) Your machine starts to dial the telephone number. Ex: 4 One-Touch Dialing (Direct Transmission) 4 Abbreviated Dialing (Direct Transmission) 4 Directory Search Dialing (Direct Transmission) 5 Off-Hook Dialing 2 NOTE Voice Mode Transmission 3 Voice Mode Transmission 4 Memory Transmission Reservation (Multi-tasking) NOTE Transmission Reservation 5 Direct Transmission Reservation (Priority Transmission Reservation) Page Automatic Redialing 2 Manual Redialing Redialing NOTE Receiving Documents via LAN Internet Fax Received on a PC Page Setting the POP Parameters 4 5 6 0 5 7 NOTE 8 12 11 1 Manual Reception from the POP Server 3 2 NOTE Receiving Documents via Telephone Line NOTE Reception Modes Page Page Setting the Fax Mode Operation of Fax Mode 1 Fax Mode TAM (Telephone Answering Machine) Interface Mode Installing your TAM 1 1 Setting the TAM Interface Mode Operation of TAM Interface Mode 2 1 2 1 Print Reduction Selecting the Print Reduction Mode NOTE Receiving Oversize Documents NOTE Substitute Memory Reception 2 Print Collation Mode Making Copies 2 The machine stores the document, then prints the copies. Ex: Your machine has a copy function which can make single or multiple copies. Set document(s) face down. 4 NOTE Deferred Transmission 23 3 0 Timer Controlled Communications 3 NOTE Deferred Polling 6 4 4 Polling 3 432 1 NOTE Preparing to be Polled 4 2 NOTE Polling Documents from Another Station 6 4 5 Setting for Deferred Transmission 6 7 1 1 23 3 0 Setting for Deferred Polling 6 7 8 1 2 2 2 0 0 6 7 Setting for One-Touch Key 5a 5b NOTE Setting the POP Access Key ka t e 3 4 5 6 pa n a 123 1 3 4 Changing or Erasing the Program Key Settings 3 5 Sender Selection 4 SA L E S PA N A S O N I C Setting the Sender Selection 8 Sender Selection Setting the Sender Selection COPY NOTE Page Sender Selection Printing the Sender Selection List Subject Line Entry 2 Sending Email with Subject Line Entry 4 3 Subject Line Entry Sending Email with Subject Line Entry NOTE Inbound Routing Setting the Routing Parameters 4 5 Setting the Routing Parameters 6 7 11 9 8 3 E P TD SA L E S SPACE 4 6 7 NOTE 8 9 Edit File Mode 2 Printing a File List 4 3 Viewing the Contents of a File List 2 3 4 Sample display Changing the Start Time or the Station of a File 5 6 7 8 060 0 Changing the Start Time or the Station of a File Features Advanced NOTE Deleting a File 4 NOTE Printing Out a File NOTE Adding Documents into a File NOTE Retry an Incomplete File Access Code NOTE Setting the Access Code 5 6 3 8 Access Code Operating Your Machine with the Access Code (Restrict all Operations) 1 Operating Your Machine with the Access Code (Restrict Access of Fax Parameters Only ) 3 Receive To Memory 4 Setting RCV To Memory 3 4 Receive To Memory 3 NOTE Printing Out Documents 5 4 Distinctive Ring Detector (DRD) NOTE At Your Location with Distinctive Ring Service Fax Cover Sheet NOTE 6 Fax Cover Sheet Using the Fax Cover Sheet PIN Code Access Selecting the Access Method (Prefix or Suffix) PIN Code Access 2 9 8 7 6 NOTE Dialing with a PIN Code 4 4 5 6 Ifax Return Receipt NOTE Network Scanner 2 Page Relayed Transmission P S T N Page Relay Network Network Features Table 2, 3 and 4 are sample settings for the Sample Network shown in Figure 1. NOTE Setting Up Your Machine as an Internet Relay Station NOTE Programming the End Receiving Station into your Auto Dialer 2 Setting Up Your Machine for Relayed Transmission 8 7 6 9 10 To a Location That Has a Pre-programmed Relay Station 2 PAUSE NOTE To a Location That Does Not Have a Pre-programmed Relay Station 3 4 INTERNET NOTE PAUSE Page Sending Document(s) from a PC to a G3 Fax Machine NOTE Printouts and Reports Page Selective Reception 4 NOTE Setting the Selective Reception Password Communications Compatibility with Other Machines NOTE Setting Password Transmission 4 NOTE Setting Password Reception 4 4 4 Using Password Transmission 5 6 Page Confidential Mailbox B A Compatibility with Other Machines NOTE 4 5 6 NOTE Polling a Confidential Document from a Remote Station's Mailbox 3 4 5 NOTE Receiving a Confidential Document to Your Machine's Mailbox NOTE Storing a Confidential Document in Your Machine's Mailbox 4 NOTE Printing Out a Confidential Document from Your Machine's Mailbox 2 3 Deleting a Confidential Document Stored in Your Machine's Mailbox 3 Network Features Sub-addressing Compatibility with Other Machines Sub-addressing Transmission Methods Setting of Routing, Forwarding or Relaying NOTE Sub-addressing 3 NOTE Setting the Sub-address into a One-Touch/ABBR. Dialing Numbers 4 5551234 2 NOTE Sending a Document with Sub-address 2 5 5 5 1234 2 7 62 Journals and Lists 3a NOTE Transaction Journal 3b 4 2 (Ind. XMT Journal) Individual Transmission Journal (Ind. XMT Journal) Sample Transaction Journal Sample Individual Transmission Journal (Ind. XMT Journal) Individual Transmission Journal (Ind. XMT Journal) NOTE Page Page 3 Sample One-Touch List Sample ABBR. Number List Sample Directory Search List Program List 2 Sample FAX Parameter List FAX Parameter List 2 To print the Toner Cartridge Order Forms 2 Sample Toner Cartridge Order Form Toner Cartridge Order Forms 1:CLEAN ROLLER? 3:PRINT ORDER FORM? TONER ORDER FORM Troubleshooting If You Have Any of These Problems Page Page Page Info. Page NOTE Error Message Sent to the Sender Internet FAX Return Receipt Errors Messages Email ABBR Programming Errors NOTE Clearing a Recording Paper Jam 1 Page Cleaning the Document Scanning Area 2 NOTE Cleaning the Printer Roller 3 12 1 1 Adjusting the Automatic Document Feeder (ADF) 1 NOTE Verification Stamp 2 Checking the Telephone Line 1 2 3 Specifications Specifications NOTE Page Recording Paper Specifications NOTE Options and Supplies Options and Supplies NOTE Installing the Flash Memory Card 1 2 3 FCC Notice for User in USA WARNING FCC Notice for User in USA NOTE Notice to User in Canada NOTICE Notice to User in Canada Avis Avertissement ! Glossary Page Page Page Page Page Page Index N O P R WARRANTY U.S.A. Only