Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DX-800 appendix 227

Models: DX-800

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Troubleshooting

Information Codes

Info.	Meaning		Action	Page
Code	Meaning		Action	Page
Code
412	No data from the transmitting side.	Check with the other party.		--
414	Polling password does not match.	Check the polling password.		139
415	Polling transmission error.	Check the polling password.		139
416/417	Received data has too many errors.	Check with the other party.		--
418/419

420/421	Machine goes to receiving mode, but receives no	1.	Remote side misdial.	--
	command from the transmitting side.	2.	Check with the other party.

422/427	Interface is incompatible.	Check with the other party.		--
430/434	Communication error occurred while receiving.	Check with the other party.		--
436/490	Received data has too many errors.	Check with the other party.		--
456	• Unit received a confidential document or was	1.	Print a File List and check the contents.	160
	requested to be polled of a confidential document	2.	Wait until unit finishes printing.
	under any of following conditions:

1.Not enough space in memory to receive the confidential document.

2.Confidential Mailbox is full.

3.While printing received document.

•Unit was requested to relay a document.

	492/493/	Communication error occurred while receiving.	Check with the other party.	--
494

	495	Telephone line disconnected.	Check with the other party.	--
	501/502	Communication error occurred using the internal V.34	Check with the other party.	--
		Modem.

	540/541/	Communication error occurred while transmitting.	1. Reload the document and send again.	--
542/543/			2. Check with the other party.
544

	550	Telephone line disconnected.	Check with the other party.	--
	552/553/	Communication error occurred while receiving.	Check with the other party.	--
554/555

	580	Sub-address transmission to a unit that has no Sub-	Check the remote station.	207
		address function.

	581	Sub-address Password transmission to a unit that has	Check the remote station.	207
		no Password Sub-address function.

	601	ADF Door was opened during ADF transmission.	Close the ADF Door and send again.	232
	623	No document loaded on the ADF.	Reload the document and send again.	--
	630	Redial was not successful due to a busy line.	Reload the document and send again.	--
	631	During dialing, STOP was pressed.	Reload the document and send again.	--
	634	Redial was not successful due to no response from	Check the telephone number and send again.	--
		the called station or wrong number dialed.
		Note: If busy tone was not detected, the machine will
		only redial once.
	638	Power failure occurred during the communication.	Check the power cord and plug.	40
	711	Incorrect LDAP settings.	Check the LDAP Server Name, LDAP Log in
			Name, LDAP Password, LDAP Search Base.

	712	Incorrect email address.	Check the registered email address.	--
			Check the IP Address of the SMTP Server
			with the Network Administrator.
	714	Cannot Log on to the LAN.	Check the 10Base-T/100Base-TX cable	--
			connection. An unexpected LAN problem
			occurred. Contact the Network Administrator.

	715	TCP/IP connection timed out.	Check the Internet Fax Parameter settings.	--
			Verify the IP Address, Default Gateway IP
			Address, SMTP Server IP Address.

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Problem Solving

Image 227

Panasonic DX-800 appendix 227

Contents

Model No. DX-800 Operating InstructionsImportant Information Table of Contents Basic Operations Programming Your MachineAdvanced Features Table of ContentsNetwork Features Printout Journals and Lists Appendix Problem SolvingTroubleshooting 222 Installing the Flash Memory Card 243Safety Information Important Safety Instructions Safety InformationPrecaution Any function can be started by first pressing Function KeyExternal View Tone Key Control PanelCharacter Keys Control PanelFunction Smtp Server Setup POP3 Client Setup Pre Installation InformationSetup as Smtp Mail Server Pre Installation InformationEmail reception from a PC to your machine Setup as POP3 ClientEmail Transmission from your machine to a PC Printout, by pressing Function 6 4 SET Explanation of Contents Internet Fax Delivery Notice MDN Internet Communication FeaturesInternet Fax Transmission Direct Smtp Direct Ifax XMT Internet Communication FeaturesInternet Mail Reception Inbound Routing Network Scanner Fax ForwardPrint Network PrinterRelayed Transmission Pressing 1RETRY Dynamic Host Configuration Protocol DhcpSmtp Authentication Pressing 2DISABLELightweight Directory Access Protocol Ldap Important Information Internet Relayed Transmission Important InformationSending a Document to a PC via LAN Main Unit and Accessories Handset Cord Installing the AccessoriesToner inside Installing the Toner CartridgeUnpack the Toner Cartridge and rock it back Forth as shown 5 or 6 times to evenIf you are replacing the Toner Cartridge, it is Installing the Toner CartridgeRecommended to clean the Printer Roller to Loading the Recording Paper How to Load the Recording PaperPaper Specifications How to Load the Recording PaperLoading the Recording Paper How to Adjust the Paper Cassette for the Paper Length Adjusting the Paper Cassette for the Paper LengthHow to Adjust the Paper Cassette for the Paper Width Adjusting the Paper Cassette for the Paper WidthEthernet LAN Cable Power CordTelephone Line Cable External Telephone Optional Dialing Method 2TONE Dialing Method 1PULSE Setting the Dialing Method Tone or PulseSET Mode Enter NO. or ∨ ∧ FAX PARAMETER1-182 Setting the Ringer Volume Adjusting the VolumeSetting the Monitor Volume Repeatedly to lower the volumeGeneral Description Setting the Date and TimeUser Parameters User Parameters Setting Your LogoSetting Your Character ID 201 555 Setting Your ID Number Fax Telephone NumberSubnet Mask Setting the Internet ParametersSetting the User Internet Parameters Parameter Comments Setting the Internet ParametersSetting the User Parameters for the LAN Interface Default Domain Contact your Network Administrator for this InformationSubject Line Command Function Using Email to Program or Retrieve ParametersUsing a PC to Input the Internet Parameters Remotely Inputting the Internet Parameters for the First Time Programming or Retrieving Parameters via EmailBlank, insert a semicolon for each blank field Retrieving the Internet Parameters for Backup Your Machine’s Internet Parameters Email Sample Page Editing the Retrieved or Backup Internet Parameters File Löschen sie diese kopfzeile, bevor sie eine E-Mail versenden Sender Selection feature See Using a PC to Update the Auto Dialer Remotely Deleting the Entire Auto Dialer #set abbrpassword#First Time Remote Programming of One-Touch/ABBR. No. Sample Programming One-Touch/ABBR. No. for the First TimeExplanation of Contents Retrieving One-Touch/ABBR. No. Data Sample Retrieving One-Touch/ABBR. No. Data for BackupYour Machine’s Auto Dialer Email Sample Programming or Retrieving Parameters via Email IsEntry-numberStation-nameStation-addressRouting Using Email to Retrieve the Journal Memo Enter Letters Enter Letters N Programming the Auto DialerTo program the One-Touch key, follow the steps below ONE-TOUCH Press ONE-TOUCH Enter the station name using character keysProgramming Email Address and Telephone Numbers Up to 15 charactersEnter Abbr no SET Mode Enter NO. or ∨ ∧ 1ONE-TOUCH 2ABBR no022ENTER Name Sales Dept Enter Email Address Sales Dept Enter TEL. no To edit One-Touch/ABBR dialing number or email address1ONE-TOUCH 2ABBR no Press ONE-TOUCH ONE-TOUCH Enter a new station name. See NoteTo return to standby, press To erase the One-Touch/ABBR. dialing number or email address Printing Directory Sheet Printing Out a Directory SheetYour machine prints out the directory sheet Print OUT EnterEx 0 0 1 for Contrast Setting the Fax ParametersCustomizing Your Machine Enter Fax Parameter number from the Parameter TableFax Parameter Table Parameter Setting Comments NumberCustomizing Your Machine Receive Mode TEL Energy Saver Select RCV Originator Print Forwarded Delivery Notice You must never try to send documents that are Loading DocumentsDocuments You Can Send Documents You Cannot SendEnter Stations Then Press Start 00% How to Load DocumentsLoading Documents Pressto Basic Transmission SettingsContrast Stamp OFF Basic Transmission SettingsVerification Stamp Communication Journal Comm. Journal Sending Documents via LAN Set documents face down To choose Manual Email Addressing modeSending Documents via LAN Manual Email AddressingOperations One-Touch Email AddressingAbbreviated Email Addressing Ex x to search for xyz@panasonic.com To search for email addressEx P a N a to search for Panasonic If you make a mistake, pressDirectory Search Dialing Stns are SET ADD More or Start Multi-Station Transmission BroadcastingAfter each On Line * PC Mode On Line * PRT Mode Printing PC DataMemory Transmission Reservation Multi-tasking Manual Number Dialing, pressWait to Dial NO.001 Automatic RedialingManual Redialing Replace the selected Domain Name 100Selectable Domains To specify other destinations 101Internet Fax Delivery Notice MDN 102Failure Report Sample User unknown 103Returned Email 104 Using a Mailing ListSending Documents via Telephone Line 105Memory Transmission 106Sending Documents via Telephone Line Sending Documents via Telephone Line Memory Transmission 107Manual Number Dialing 108Abbreviated Dialing 109One-Touch Dialing Enter the full station name or part of a station name by Using the Character keys. See110 Directory Search DialingMulti-Station Transmission Broadcasting 111Enter Stations then Press Start 00% Memory XMT=ON 1OFF 2ON 112Direct Transmission Manual Number Dialing Direct TransmissionOne-Touch Dialing Direct Transmission 113Sending Documents via Telephone Line Direct Transmission Abbreviated Dialing Direct Transmission 114Enter Letters Pana 01PANASONIC 115Directory Search Dialing Direct Transmission Full number e.g will be dialedHang up the handset Voice Mode Transmission116 Off-Hook DialingEnter Stations then Press Start 00% Monitor 117On-Hook Dialing Memory Transmission Reservation Multi-tasking 118Transmission Reservation Your machine is on-line, the on Line lamp is blinking or Dial by using any one of the following methods119 To reserve your machine for sending the urgent documentsThen remove the document from ADF Cancel XMT Reserve ? 1YES 2NO120 Manual Redialing 121Redialing Automatic RedialingTo redial the last dialed number through ADF 122Sending Documents via Telephone Line Redialing Internet Fax Received on a PC 123Receiving Documents via LAN Receiving Documents via LAN 124To set the above POP parameters, follow the steps below Setting the POP Parameters125 Receiving Email from a POP ServerFor Invalid For Valid 126Manual Reception from the POP Server 127Unattended Reception from the POP Server Reception Modes Conditions Suggested Reception Mode Settings128 Receiving Documents via Telephone Line129 Telephone ModeSetting the Telephone Mode Operation of Telephone Mode130 Fax / Tel Auto Switching ModeSetting the Fax / Tel Auto Switching Mode Operation of Fax / Tel Auto Switching Mode131 Fax ModeTAM Telephone Answering Machine Interface Mode 132 Setting the TAM Interface ModeOperation of TAM Interface Mode Change Fax Parameter No Receive Mode to 4 TAM/FAXAutomatic Reduction Selecting the Print Reduction Mode133 Print ReductionReceiving Oversize Documents 134Substitute Memory Reception Print Collation Mode135 Ex 1 136Making Copies Enter the number of copies maxDeferred Transmission Timer Controlled Communications137 Deferred Polling Timer Controlled Communications138 139 Setting the Polling PasswordTo set the polling password, follow the steps below Enter a 4-digit polling password Ex 1 2 3Store * Completed Total PAGES=005 24% 140Polling Preparing to be PolledStation is entered For details, see pages 108 to After each 141Polling Documents from Another Station Manual Number Dialing PressTo set a Program Key for Group Dialing Setting for Group Dialing142 Program KeysTo set a Program Key for deferred transmission Setting for Deferred Transmission143 Program KeysEx PROG.A Setting for Deferred Polling144 To set a Program Key for deferred pollingTo set a Program Key for normal polling Setting for Normal Polling145 Enter a telephone number up to 36 digits including Setting for One-Touch Key146 To set a Program Key for One-Touch KeyDelete Email NO.=1 1NO 2YES Programp Press Program KEY Setting the POP Access KeyPOP Password 147No NEW Mail NEW Mails Using the POP Access Key148 149 Changing or Erasing the Program Key SettingsTo erase the settings in a Program Key Ex P Setting the Sender Selection150 Sender SelectionSender Selection 151Enter email address or telephone number 152Sending Document with Sender Selection Printing FAX Parameter List 153Printing the Sender Selection List Ex F 154Subject Line Entry Sending Email with Subject Line EntryStore * Completed PAGES=001 10% 155Subject Line Entry Inbound Routing Setting the Routing Parameters156 Inbound Routing 157158 Routing SUB-ADDRESS Routing TSI 159Enter the sub-address up to 20 characters and press Sample File List Edit File Mode160 Printing a File List161 Viewing the Contents of a File ListDeferred XMT Start Time Edit File Mode 1-6 Enter NO. or ∨ ∧ Enter File NO.OR ∨ ∧162 Changing the Start Time or the Station of a FileRetry Incomp FILE? 1YES 2NO 163SET Deferred COMM.? 1YES 2NO Delete ALL FILES? 1YES 2NO 164Deleting a File Printing Out a File 165Set documents face down 166Adding Documents into a File To add documents into the file, follow the steps bellowRetry an Incomplete File 167168 Access CodeSetting the Access Code Enter a 4-digit Access Code169 Access CodeEnter the Access Code Ex 1 2 3 Access CODE=170 Setting the RCV To Memory PasswordSetting RCV To Memory Enter a 4-digit RCV to Memory PasswordMachine will start to print the documents 171Receive To Memory Printing Out DocumentsTelephone No Usage Distinctive Ring Sound Ring Pattern 172Distinctive Ring Detector DRD Dial the stations you wish to send the documents to Using the Fax Cover Sheet173 Fax Cover SheetFax Cover Sheet Sample 174Fax Cover Sheet For suffix code For prefix code PIN Code AccessSelecting the Access Method Prefix or Suffix 175After each Directory Search Dialing, press PIN Code Access176 Dialing with a PIN CodeFax Forward Setting Fax Forward177 Ifax RET Receipt 2VALID Ifax RET Receipt 1INVALID To disable this feature, follow the steps below178 Ifax Return ReceiptNetwork Scanner 179Network Printer 180Example 2 Fax Server Intranet Relay Transmission 181Relayed Transmission Example 1 Internet Relay TransmissionRelay Network 182Relayed Transmission 183 4 are sample settings for the Sample Network shown in Figure184 Setting Up Your Machine as an Internet Relay StationTo set a One-Touch/ABBR for Relayed Transmission Request Setting Up Your Machine for Relayed Transmission185 Programming the End Receiving Station into your Auto DialerThat you want to assign to this End Receiving Station Password of the Relay Station186 Enter the 3-digit Abbreviated number of the Relay StationStore * Completed Total PAGES=005 25% 187Sending Documents via Internet Relay To a Location That Has a Pre-programmed Relay StationRelay XMT Enter Stations 188189 Sending Documents from a PC to a G3 Fax Machine 190191 Transmission Journal 192Printouts and Reports Relay XMT Report COMM. JournalSample Relayed Transmission Notification Email to a Manager 193Select RCV 1INVALID Select RCV 2VALID Setting the Selective Reception194 Selective ReceptionCompatibility with Other Machines Password Communications195 196 Password CommunicationsSetting Password Transmission PASSWORD-XMT197 Setting Password ReceptionFor OFF password is not checked For on password is checked PASSWORD-RCV198 Using Password Transmission199 Using Password ReceptionCompatibility with Other Machines 200Confidential Mailbox Confidential MailboxConfidential Mailbox 201202 Message in Mail BOX 203Receiving a Confidential Document to Your Machines Mailbox Sample CONF. RCV ReportConfidential Polled CONF. CODE= CONF. CODE=2233 Store 204Machine will print out the confidential documents 205206 Compatibility with Other Machines Setting of Routing, Forwarding or Relaying207 Sub-addressingTo select One-Touch 208Sub-addressing Sending a Document with Sub-address Using One-Touch/ABBR. Number DialingUsing Manual Number Dialing 209XMT 210Journals and Lists Transaction JournalIndividual Transmission Journal Ind. XMT Journal 211Journals and Lists Sample Individual Transmission Journal Ind. XMT Journal 212Sample Transaction Journal 213 Sample COMM. Journal 214215 Printing DIR. Search List 216One-Touch/Abbreviated and Directory Search List For Directory Search ListSample ABBR. Number List 217Sample One-Touch List Sample Directory Search List 2183PROGRAM LIST? Press SET to Print Printing Program List 219Program List Sample Program ListSample FAX Parameter List 220FAX Parameter List To print the Toner Cartridge Order Forms 1CLEAN ROLLER? 3PRINT Order FORM? Printing Toner Order Form221 Toner Cartridge Order Forms222 TroubleshootingIf You Have Any of These Problems Mode Symptom Cause / Action223 Troubleshooting224 Mode OUT Mode225 Info Meaning Action Code 226Information Codes 227 228 Error Message Possible Cause Email Abbr Programming ErrorsError Message Sent to the Sender Internet FAX Return Receipt Errors Messages230 To clear the jam, Info. Code 231Clearing a Recording Paper Jam To clear the jam, Info. Code 001, 002 orOpen the ADF Door Remove the jammed document 232Clearing a Document Jam To clear the jam233 Cleaning the Document Scanning AreaTo clean the Scanning Area 1CLEAN ROLLER? 3PRINT Order FORM? Cleaning Printer Roller Cleaning the Printer RollerTo clean the Printer Rollers 1CLEAN ROLLER? 3PRINT Order FORM? Printing Cleaning ChartsPosition Condition Adjusting the Automatic Document Feeder ADFTo adjust the ADF 235To remove the stamp 236Checking the Telephone Line 237238 SpecificationsSpecifications 240 241 Recording Paper SpecificationsOptions Order No Illustration Description 242Options and Supplies Please contact your local Panasonic dealer for availabilityOptions and Supplies Installing the Flash Memory CardFCC Notice for User in USA 244FCC Notice for User in USA Example of Header Format LOGO, ID Number setting245 246 247 Glossary 248Glossary Mode Email AddressInformation Code 250251 Router Gateway 252ITU-T Image No 253Index 254241 255117 For Service, Call Warranty