Repair Service
If your GTO 4000XLS Gate Operator is not operating properly, please follow the steps below:
1.First use the procedures found in the Troubleshooting Guide (see page 24).
2.Use the 24/7 Troubleshooting Wizard at http://support.gtoinc.com.
3.If you are unable to solve the problem, call the GTO Service Department at (800)
4.If repair or replacement of your gate operator is necessary, the Service Department will assign a Return Goods Authorization (RGA) number to you.
5.Once you have received your RGA# you are required to send in your original equipment for repair. Please refer to Manufactures’ Limited Warranty for complete details. Securely pack the component(s) authorized for return to the factory. Include a copy of your sales reciept for the purchase of the product(s). Write the RGA number issued to you on the outside of the package in
LARGE BOLD PRINT.
Ship the package(s) freight prepaid to: GTO, 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO without a Return Goods Authorization (RGA) number in LARGE BOLD PRINT on the outside of the package WILL NOT be accepted. Also, items returned to GTO freight collect WILL NOT be accepted.
GTO Technical Service
8:00am–7:00pm • Monday–Friday (EST)
ACCESS
SYSTEMS
PROFESSIONAL RESIDENTIAL
3121 Hartsfield Road • Tallahassee, Florida, USA 32303
(850)
Web site www.gtoaccess.com
24/7 Troubleshooting Wizard: http://support.gtoinc.com
26GTO 4000XLS Instruction Manual © 01.10.12
