Before Contacting the After-sales Service

Before contacting the SAMSUNG after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

Problem

 

Explanation/Solution

 

 

 

No sound or picture

Check that the mains lead has been connected to a wall socket.

 

Check that you have pressed the POWER button (

 

 

).

 

 

 

 

 

 

 

Check the picture contrast and brightness settings.

 

 

 

 

Check the volume.

 

 

 

 

 

 

 

 

 

 

 

 

 

Normal picture but no sound

Check the volume.

 

 

 

 

 

 

Check whether the volume MUTE button (

 

) has been pressed on the

 

 

 

 

remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No picture or black and white picture

Adjust the colour settings.

 

 

 

 

 

 

Check that the colour system selected is correct.

 

You are playing back a cassette that does not correspond to the selected

 

 

video standard.

 

 

 

 

 

 

 

 

Sound and picture interference

Try to identify the electrical appliance that is affecting the television and

 

 

move it further away.

 

 

 

 

 

 

Plug your television into a different mains socket.

 

 

 

Blurred or snowy picture, distorted sound

Check the direction, location and connections of your aerial. This

 

 

interference is often due to the use of an indoor aerial.

 

 

 

You cannot insert a video cassette

A video cassette can only be inserted with the window side up and the

 

 

safety tab facing you.

 

 

 

 

 

The buttons on the front panel have no effect

The panel lock function has been activated; refer to page 44 for further details.

 

 

The television programme was not

Check that the safety tab on the cassette is intact.

 

 

recorded

Check the timer settings. If there was a power failure or interruption during

 

 

Timer recording was unsuccessful

 

timer recording, the recording will have been cancelled.

 

 

 

 

 

 

 

Check that the POWER button (

 

 

) was pressed to activate the timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(POWER/STANDBY and TIMER

 

 

indicators on). : 1 Tuner model.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Noise bars or streaks on playback

Adjust the vertical alignment of the picture; refer to page 25.

 

 

 

 

 

 

 

Change cassettes. This cassette may be excessively worn.

 

 

 

 

 

 

 

 

 

 

 

When the P/S button (

 

 

 

) is pressed

A still picture may have “noise bars”, depending on the condition of the

 

 

 

 

 

 

 

 

 

 

 

 

during playback, the still picture has

 

tape.

 

 

 

GB

 

severe “noise bar” streaks

Adjust the vertical alignment of the picture; refer to page 27.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The rewind or fast-forward functions have

Check that the tape is not already at the beginning or end of the cassette

 

 

 

 

no effect

 

respectively.

 

 

 

 

 

 

 

Remote control malfunctions

Replace the remote control batteries.

 

 

 

 

 

 

 

Clean the upper edge of the remote control (transmission window).

 

 

 

 

 

 

 

Check the battery terminals.

 

 

 

 

 

 

 

Check that the remote control sensor on the front panel is not masked by

 

 

 

 

 

 

 

 

any objects.

 

 

 

 

 

 

 

 

 

 

 

 

44

Page 44
Image 44
Samsung Colour TV/VCR manual Before Contacting the After-sales Service, Problem Explanation/Solution