Harman-Kardon DMC 1000 manual Troubleshooting Guide

TROUBLESHOOTING GUIDE

SYMPTOM	CAUSE	SOLUTION
Unit does not turn on	• No AC power	• Make certain AC power cord is plugged into
		a live outlet.
		• Check to see whether outlet is switch-controlled.
		• Make sure Master Power Switch on rear panel is turned on
		to the “1” position.
		• If DMC 1000 was in “Full-Off” Power Mode (Power Indicator
		dim blue), wait for system to reboot.
Unit does not respond to	• Weak batteries in remote	• Change remote batteries and insert with correct polarity.
remote commands	• Remote sensor is obscured	• Make certain front-panel sensor is in line of sight of remote
		or connect an optional remote sensor.
	• Unit not in Full-On Power Mode	• If Power Indicator is amber or dim blue, press Power On
		control to turn unit fully on.
No picture	• Intermittent connections	• Check all video connections.
	• Wrong input	• Check input selection of TV or receiver.
	• Video display is not capable of	• Press the Video Mode Button repeatedly to change the video
	handling selected video output	output resolution.
	resolution
	• HDMI Output is connected to a video	• The HDMI Output may not be used with video displays that
	display that is not HDCP-compliant	are not HDCP-compliant. Unplug the cable and select
		another audio and video connection.
	• HDMI communications need	• Turn off all HDMI devices (DMC 1000, receiver, TV). Turn on
	to be reset	devices in this order: TV, then receiver, then DMC 1000.
	• Video Off feature is active	• Press Video Off Button to reactivate video circuitry.
Disc does not play	• Disc is loaded improperly	• Load disc label-side up; align the disc with the guides and
		place it in its proper position.
	• Incorrect disc type	• Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3,
		WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming)
		or DVD-Video; other types will not play.
	• Invalid Region Code	• Use Region 1 or Open Region (0) disc only.
	• Rating is above parental control setting	• Enter password to override or change rating settings.
No sound	• Intermittent connections	• Check all audio connections.
	• Incorrect digital audio input selection	• Check digital audio settings on DMC 1000 and on receiver.
	• DVD disc is in fast or slow mode	• There is no audio playback on DVD discs during fast
		or slow modes.
	• Surround receiver is not compatible	• Change Digital Audio Out setting in AUDIO SETUP menu to
	with 96kHz PCM audio	COMPRESSED.
	• Incorrect zone selection	• Use the Zones command in the Main Menu to select the
		desired zone for playback.
	• Zone not linked to active zone	• Use the Zones command in the Main Menu to link or unlink
		zones to each other.
	• Attempting to use Coaxial or Optical	• The HDMI and other digital audio outputs are not available at
	Digital Audio Output with HDMI	the same time. To use the Coaxial or Optical Digital Audio
	Output active	Outputs, change the HDMI Audio Out setting in the
		Audio Setup menu to Off.
Picture is distorted or jumps	• MPEG-2 decoding	• It is a normal artifact of DVD playback for pictures to jump
during fast forward or reverse play		or show some distortion during rapid play.
	• DTS decoding	• Due to the format of DTS recordings, fast-play may overshoot
		or undershoot desired place.

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