Symptom

Cause and Correction

Reference

 

English

page

 

Error occurs in playback

If error occurs with USB connection, the transfer rate is not

 

 

 

 

 

of DVD video camera/

sufficient. It is recommended that you use a USB terminal

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recorder on PC.

conforming to USB2.0 when connecting the DVD video camera/

 

 

 

 

 

 

recorder.

 

 

 

 

 

 

 

 

Application is not

Turn the PC and DVD video camera/recorder off, and try again.

 

 

normally run on PC.

 

 

 

 

 

 

 

 

 

 

 

 

Error occurs during

The temperature of DVD video camera/recorder is too high due

 

 

 

writing to disc.

to continuous operation.

 

 

 

 

Disconnect the DVD video camera/recorder from PC once,

 

 

 

remove the disc from the DVD video camera/recorder, and then

 

 

 

 

 

 

 

turn it off. After a few moments, connect them again and write to

 

 

 

 

a brand-new disc.

 

 

 

 

 

 

 

 

Transfer of images

Connect the DVD video camera/recorder to another USB terminal

 

 

 

stops.

of PC. If your PC is a desktop type, it is recommended that you

 

 

 

 

use USB terminal on the back of PC. If you are using USB2.0

 

 

 

extended card, it is also recommended that you install the newest

 

 

 

 

version driver provided by each USB2.0 card maker.

 

 

 

 

 

 

 

 

 

Is disc scratched or does dirt or fingerprint adhere to it?

10

 

 

 

Clean the disc.

 

 

 

 

 

 

 

 

 

 

 

DVD drive built into PC

This problem may be solved if you update the DVD editing/

 

 

 

cannot be used after the

creating software of your PC.

 

 

provided software has

 

 

 

 

 

 

 

been installed.

 

 

 

 

 

 

 

 

 

Error appears when

Make sure that your PC display adapter (video card) conforms to

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starting ImageMixer 3.

DirectX®9.0c.

 

 

 

 

 

Movies are not

Make sure the power switch of this DVD video camera/recorder is

 

 

 

recognised by

set to “HDD” or “DVD”.

30

 

 

application in PC.

 

 

 

 

 

 

 

 

 

The DISC EJECT

While the DVD video camera/recorder is connected to PC, use

 

 

 

button is not valid when

Explorer to right-click the DVD video camera/recorder drive icon

 

 

 

the DVD video camera/

and execute “Eject”.

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recorder is connected to

 

 

 

 

PC.

 

 

 

 

 

 

 

 

 

No sound is heard when

Since an MPEG file imported into Macintosh using ImageMixer 3

 

 

 

an MPEG file imported

Mac Edition for DVDCAM uses the audio format of AC3 audio, no

 

 

 

into Macintosh is played

audio will be played back even if the Quick Time MPEG-2

 

 

 

back on Quick Time

playback component is introduced: Only video will be played

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with an MPEG 2

back. Use ImageMixer 3 Mac Edition for DVDCAM for playback.

 

 

 

playback component

 

 

 

 

adopted.

 

 

 

 

 

 

 

 

 

When the time stamp of

The file system of this DVD video camera/recorder is operated on

 

 

 

file in DVD-RAM is

Greenwich Mean Time (GMT), and time lag information has not

 

 

 

viewed on PC, it is

been set. With Windows® as of January, 2007, the time stamp of

 

 

different from the actual

file viewed on Explorer looks different from the actual recording

 

 

 

 

 

recording time.

time. The actual recording time will appear for date/time

 

 

 

 

indication on playback screen.

 

 

 

 

 

 

 

 

It will take some time to

If you are editing a video file whose contents are different from

 

 

 

save a video edited on

those of project setting, it may take some time, since the entire

 

 

the video editor of

video file must be re-encoded. Reconfirm the project setting.

 

 

 

 

 

ImageMixer 3.

 

 

 

 

 

 

 

 

 

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Hitachi DZ-HS500SW instruction manual 149