hp fax 1010 series

use hewlett-packard support services

www.hp.com/support

If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.

before calling customer support

1Make sure that

•Your unit is plugged in and turned on.

•The correct print cartridge is installed properly.

•The recommended paper is loaded in the input tray.

2 Reset your unit by unplugging it and plugging it in again.

3If you need to speak to an HP Customer Support Representative:

•Have your serial number ready.

•Print a Self-Test Report.

•Be prepared to discuss your problem in detail.

4Be near your unit when you call. prepare your unit for shipment

If you are requested to send in your unit for service, do the following:

•Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the unit unless asked to do so.

•If you do not have the original packing material, you can request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty.

•Include these items in the box:

•A brief description of the symptoms (sample prints are helpful).

•A copy of your sales slip or proof of purchase (to establish the warranty period)

•Your name, address, and telephone number where you can be reached during the day.

country or region

hp technical support

 

 

U.S. during warranty*

(208) 323-2551

Canada during warranty

(905) 206-4663

Canada post warranty

(877) 621-4722

(per call charge)

 

Caribbean and Central America

1-800-711-2884

 

 

Chile

800-360-999

 

 

Colombia

9-800-114-726

 

 

Costa Rica

0-800-011-0524

 

 

Ecuador

1800-711-2884

 

 

Guatemala

1800-995-5105

 

 

Mexico

01-800-472-6684

 

 

Mexico (Mexico City)

5258 9922

 

 

Panama

001-800-7112884

 

 

Peru

0-800-10111

 

 

Puerto Rico

1-877-2320-589

 

 

Venezuela

0-800-47468368 or

 

800-477-7777

Venezuela (Caracas)

(502) 207-8488

*U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support may change without notice).

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specifications and regulatory information