HP 1010 Fax, 1010xi Fax manual Troubleshooting, Fax problems, Display, Problem Solution

Display

hp fax 1010 series

Status/Solution

The machine you want to poll is not ready to answer your poll. Check with the other person.

The document you are sending has jammed in the document feeder. To clear the document jam, see document jams during transmission on page 35.

You tried to copy or fax a document which is longer than 390 mm.

The fax machine is busy doing something else.

The machine is waiting (three minutes) to automatically redial the fax number that was busy or did not answer.

care and maintenance

troubleshooting

Your problem may be listed in LCD error messages. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see use hewlett-packard support services on page 50.

fax problems

Problem	Solution
The machine is not working, there is no	Unplug the power cord and plug it in again. Check that your socket is
display, and the buttons are not working.	live.
No dial tone.	Check that the phone is connected properly. Check the phone socket
	in the wall by plugging in another phone.
Someone calls and gets a busy signal	This may rarely occur if the answer mode is set to AUTO, a voice call
even though the fax is not busy.	comes in and is hung up without being answered, and another call is
	immediately received. In AUTO mode the machine goes back to fax
	receive mode if the voice call is not answered. The line will appear
	busy until the machine resets.
The numbers stored in memory do not	Make sure the numbers are programmed correctly. To print a Phone
dial correctly.	book list, see print user reports on page 28..
The document does not feed into the	Be sure the document is not wrinkled, and you are putting it in
machine.	correctly. Check that the document is the right size and not too thick or
	too thin. See document types and sizes on page 43.
You cannot receive faxes automatically.	Check if TEL appears on the right side of the display. In TEL mode, you
	cannot receive a fax automatically. Be sure the handset is seated on
	the cradle properly.
The machine cannot receive faxes	Do not hang up the handset before pressing Start/Enter to receive a
manually.	fax.
The machine does not send anything.	Check that the document is loaded face down. Send should show up
	in the display after it dials. Check if the machine to which you are
	sending can receive your fax.
You cannot poll another machine.	The fax machine you are polling may be using a poll code (password).
The fax you received has blank bits on it.	The machine sending to you may be faulty. A noisy phone line can
	cause line errors. Check your machine by making a copy.
Spots or lines missing from the fax you	Check if the print cartridge is ok by making a copy. See maintain the
receive.	print cartridge on page 36. Check with the telephone company to see
	if your phone line is noisy.
You are receiving poor quality copies.	The fax machine sending to you may have a dirty scan glass. Also,
	check with the telephone company to see if your phone line is noisy.
Some of the words on the fax you	The machine sending to you had a temporary document jam.
received appear stretched.

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