HP 20-k214 Mobile, 20-k127cl Mobile Downloading HP PC Hardware Diagnostics Uefi to a USB device

To start HP PC Hardware Diagnostics UEFI:

1.Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 66.

b.Hard drive

c.BIOS

2.Click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.

1.Go to http://www.hp.com.

2.Click Support & Drivers, and then click the Drivers & Software tab.

3.Enter the product name in the text box, and then click Search.

4.Select your computer model, and then select your operating system.

5.In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

66 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)