Preparing to Call Technical Support | HP 355385-001 specification

Software Updates and Restorations

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have the notebook and the following information available when you call:

■Product name, serial number, and product number are provided on Service Tag label affixed to the bottom of the notebook.

■Purchase date on the invoice.

■Conditions under which the problem occurred.

■Error messages that have been displayed.

■Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Control Panel > Performance and Maintenance > System > General.

■Brand and model of an optional printer.

4–26

Image 72

HP 355385-001 manual Preparing to Call Technical Support

Contents

Software Guide Page Contents Security Multimedia Software Updates and Restorations Playing DVDs and Video CDs with InterVideo Index Selecting a Power Source Task Use This Power Source Standby, Hibernation and Shutdown StandbyHibernation Shutdown When Resuming After a Short Interval When Resuming After a Week or MoreWhen External Power Supply Is Disrupted or Uncertain Choosing Standby, Hibernation or Shutdown Standby, Hibernation and Shutdown Procedures When Using Infrared or Drive Media Identifying Power Controls and Indicators Identifying power controls and indicators Using the Default Power Settings Task Procedure ResultsTurning the Notebook or Display On or Off Task Procedure Result Initiating or Resuming from Hibernation Using Emergency Shutdown Procedures Initiating or Resuming from Standby Setting Power Preferences Accessing Power Options WindowDisplaying Power Meter Icon on Taskbar Setting or Changing a Power Scheme Using a Security Password Accessing Windows XP Processor Controls Processor Performance Controls Power Scheme AC Power Battery Power Security Security Features Quick Reference To Protect Against This Risk Use This Feature About Passwords Forgotten PasswordsUsing HP and Windows Passwords About QuickLock Fn+F6 About Power-On Passwords Setting, Changing or Deleting Power-On PasswordsSetting a Power-On Password Changing a Power-On Password Entering Power-On Passwords Deleting a Power-On Password About Administrator Passwords Setting, Changing or Deleting Administrator PasswordsSetting an Administrator Password Changing an Administrator Password Deleting an Administrator Password Using Other Device Security Entering Administrator Passwords Using System Information Setting System Information OptionsProtecting System Information Protecting Your Notebook Using Security Software Measures Step Use this Security Measure For More Information Connecting an Optional Security Cable Connecting the optional security cable Using CDs and DVDs Protecting Playback Using Hotkeys and Quick Launch Buttons Select Models Observing the Copyright Warning Identifying the multimedia hotkeys and Quick Launch buttons HP Image Zone Select Models InterVideo Home Theater Select Models Reprogramming the Quick Launch Buttons Select Models Playing Audio and Video CDs with Windows Media Player Playing CDsGeneral DVD Tips Using DVD Region Settings Playing DVDs or Video CDs Using InterVideo WinDVD Creator Select Models Changing Region Settings Preparing to Use InterVideo WinDVD Creator Choosing Recording Media Sonic RecordNow Creating DVDs and Video CDs Software Updates Restorations Updating Software Accessing Notebook Product Information Accessing Notebook ROM Information Downloading and Installing Software Updates Downloading and Installing ROM Updates Downloading ROM Update Installing ROM Update Downloading and Installing Other Software Recovery Procedures Before You Begin Step Description Refer to Using the System Restore Utility Setting a Restore PointRestoring to a Restore Point Repairing or Reinstalling Drivers Repairing or Reinstalling Applications Reinstalling Applications from Your Hard Drive Repairing or Reinstalling Operating System Reinstalling Applications from the Driver Recovery CD Repairing the Operating System About Operating System Reinstallation Backing Up Your Data Reinstalling the Operating System Turn on the notebook by briefly pressing the power button Reinstalling Other Software Updating Reinstalled Software Installing a Retail Version of an Operating System Configuring Your NotebookOpening the Setup Utility Navigating and Selecting in the Setup Utility Setting Description Default Main MenuSecurity Menu Boot Menu Exit Menu Using the Help and Support Center Restoring Setup Utility Default SettingsExiting the Setup Utility Software Updates and Restorations Using Support Telephone Numbers Obtaining Support Telephone Numbers Preparing to Call Technical Support Index Fn 3-2 hotkeys 3-2prt sc Index-3 Index-4