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7 Hewlett Packard Support and Information Services

HP Support Services

HP Support Services

Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP authorized service outlet.

HP telephone support for your Vectra PC is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the pre-loaded operating system.

Lifeline Telephone support is available during the second and third years of hardware warranty, via the Lifeline program, which is a fee- based service.

The HP telephone support service does NOT provide free telephone support for PCs configured as network servers. If you do configure your PC as a network server, you are advised to contact your HP reseller to purchase a network phone-in support contract, which will provide you with a fee-based telephone support service.

Reloading the software pre-loaded on your PC is not covered by your HP three-year warranty. HP strongly recommends that you make a set of master diskettes of this software as soon as possible after receiving your PC. To make the master diskettes, use the Master Diskette Creation Utility, which can be accessed from HP Utilities.

Your HP authorized reseller offers various service contracts which can be tailored to your particular support needs.

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