5 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your PC Has a Software Problem

If You Have Forgotten Your Password

❒If you forget the User Password, but not the Administrator password, carry out the following procedure:

1Restart the PC. If the keyboard is locked, unplug the power cord and plug it in again.

2Wait for F2=Setup to be displayed.

3Press to start Setup.

4Enter the Administrator Password to access the Preferences menu.

5Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten.

6Press to save the new Password and exit Setup.

❒If you forget both the User Password and the Administrator Password:

1Switch off the PC.

2Remove the computer’s cover.

3Set switch 5 (PASWD EN) on the system board switch block to

CLOSED.

4Switch on the PC and allow it to complete its startup routine. The message “Passwords have been cleared, set switch 5 to open position before rebooting” will be displayed.

5Switch off the computer.

6Reset switch 5 (PASWD EN) to OPEN.

7Replace the computer’s cover.

8Switch on the PC and allow it to complete its startup routine.

9After the Power-On Self-Test has completed, press when prompted to use Setup.

10Set new User and System Administrator Passwords.

11Press to save the new passwords and exit Setup.

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