5 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your Application Software Does Not Work

If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won’t run:

1Check to see if the AUTOEXEC.BAT file is present with the correct settings. (Windows 3.11 only). Refer to the operating system and application software manuals.

2If Windows does not run properly, refer to the Windows manual for guidance.

If Power Management Does Not Work

Power Management in Windows 3.11

Check that the Sleep icon

appears in the StartUp Windows group.

If it is absent, click on the File menu in the Program Manager and select the New option to install SLEEP.EXE from the C:\WINDOWS directory in the StartUp group.

Check that Power Management is enabled using the Power icon in the Windows Control Panel:

1Double-click on the Power icon in the Windows Control Panel.

2Check that Advanced is selected in the Power dialog box.

If the Power icon does not appear in the Windows Control Panel:

1Exit from Windows.

2At the MS-DOS prompt, change to the C:\WINDOWS directory.

3Type SETUP to run Windows SETUP and set the Computer field to MS-DOS with APM. Follow the instructions displayed by the SETUP program to return to the MS-DOS prompt.

Power Management in 1

Check that Power Management is enabled using the Power icon in

Windows 95

the Windows Control Panel.

2

Check that Advanced is selected in the Power dialog box.

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