HP 600 M603XH Laser CE996A#BGJ specification

6.If the configuration page prints, check the following items:

a.If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care.

b.If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program.

7.Select one of the following options:

Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click the name of the product.

-or-

Mac OS X: Open the Printer Setup Utility or the Print & Fax list, and double-click the line for the product.

8.Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. The printer driver is on the CD that came with the product. You can also download the printer driver from this Web site: www.hp.com/support/ lj600Series.

9.Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps:

a.Try printing the job from another computer that has the product software installed.

b.If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection type that you are using.

Factors that affect product performance

Several factors affect the time it takes to print a job:

●Maximum product speed, measured in pages per minute (ppm)

●The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●Product processing and download time

●The complexity and size of graphics

●The speed of the computer you are using

●The USB connection

●The product I/O configuration

●The network operating system and configuration (if applicable)

●The printer driver that you are using

90 Chapter 6 Solve problems

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HP 600 M603XH Laser CE996A#BGJ manual Factors that affect product performance

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Manage supplies Print tasks Solve problems Manage and maintain Appendix a Product supplies and accessories 111 Appendix B Service and support 115Appendix C Product specifications 127 Appendix D Regulatory information 129 Index 143 Enww Product basics Product comparison HP LaserJet Enterprise 600 M601 models HP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Serial number and model number location Control-panel layout Number Button or light Function Display Enww Paper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Enww Supported paper sizes 1Supported paper and print media sizes Enww Supported paper types Supported paper types for input options Supported paper types for output options Tray or bin Paper type Specifications Quantity Load paper traysTray and bin capacity Enww Paper orientation for loading trays Load letterhead, preprinted, or prepunched paperProduct Load envelopes Load Tray Load Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panel Select an output bin Print to the top standard output binPrint to the rear output bin Print to the optional stacker or stapler/stacker Print to the 5-bin mailbox WindowsMac Press the OK button to select the option Enww Manage supplies Feature Description Print cartridge information Supplies views Print cartridge views Change settings for print cartridges Print when a print cartridge is at estimated end of lifeManage print cartridges HP policy on non-HP print cartridges Recycle suppliesPrint-cartridge storage HP anticounterfeit Web site Enww Replacement instructions Replace the print cartridge Enww Load staples Perform preventive maintenance Reset the maintenance-kit counter Solve problems with supplies Type of print cartridge Steps to resolve the problemCheck the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies Status Interpret control panel messages for supplies Supplies low Unsupported supply installedReplace supplies Supplies very low Enww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with Windows Use a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Enww Select a custom page size with Windows Improve print quality with WindowsSelect the page size with Windows Select the paper type with Windows Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Additional print tasks with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww Enww Enww Print the first or last page on different paper with Windows Enww Create a booklet with Windows Enww Select output options with Windows Select an output bin with Windows Enww Select staple options with Windows Enww Walk-up USB printing USB Enww Manage and maintain Print information pages Use the HP Embedded Web Server HP Embedded Web Server features Information tabGeneral tab Troubleshooting tab Print tab Security tab Networking tabOther Links list Use HP Web Jetadmin software Clean the productClean the paper path Product updates Solve problems Self help Solve problems checklist Factors that affect product performance Control-panel messages Interpret control-panel messagesControl-panel message types Message type Description Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locations Clear jams from the output areas Clear jams from the optional stacker or stapler/stacker Clear staple jams from the optional stapler/stacker Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from the trays Clear jams from TrayClear jams from Tray 2 or an optional 500-sheet tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Enww Product supplies and accessories Order parts, accessories, and supplies Paper-handling accessories Part numbersDescription Part number Memory Customer self-repair partsDescription Self-replacement options Part number Cables and interfaces Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Product model Height Depth Width Physical specificationsProduct model Height Depth Width Weight Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program HP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Non-U.S. returns PaperMaterial restrictions Residents of Alaska and Hawaii Enww Enww Declaration of Conformity Boise, Idaho USA SeptemberFor regulatory topics only Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan Varoitus GS statement Germany Substances Table China Restriction on Hazardous Substances statement Turkey Enww Symbols/Numerics 1,500-sheet tray AccessoriesIndex Macintosh Software license agreement Staple jams Page CE988-90901* *CE988-90901