Solve problems checklist | HP 600 M603XH Laser CE996A#BGJ instruction

Solve problems checklist

Follow these steps when trying to solve a problem with the product.

1.Make sure the product Ready light is on. If no lights are on, complete these steps:

a.Check the power-cable connections.

b.Check that the power is turned on.

c.Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

d.If none of these measures restores power, contact HP Customer Care.

2.Check the cabling.

a.Check the cable connection between the product and the computer or network port. Make sure that the connection is secure.

b.Make sure that the cable itself is not faulty by using a different cable, if possible.

c.Check the network connection.

3.The control panel should indicate ready status. If an error message appears, resolve the error.

4.Ensure that the paper that you are using meets specifications.

5.Print a configuration page. If the product is connected to a network, an HP Jetdirect page also prints.

a.At the product control panel, press the Home button.

b.Open the following menus:

◦Administration

◦Reports

◦Configuration/Status Pages

◦Configuration Page

c.Press the OK button.

If the pages do not print, check that at least one tray contains paper.

If the page jams in the product, follow the instructions on the control panel to clear the jam.

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HP 600 M603XH Laser CE996A#BGJ manual Solve problems checklist

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Print tasks Manage supplies Manage and maintain Solve problems Appendix C Product specifications 127 Appendix a Product supplies and accessories 111Appendix B Service and support 115 Index 143 Appendix D Regulatory information 129 Enww Product basics HP LaserJet Enterprise 600 M601 models Product comparison HP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Serial number and model number location Number Button or light Function Control-panel layout Display Enww Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Enww 1Supported paper and print media sizes Supported paper sizes Enww Supported paper types for input options Supported paper types Supported paper types for output options Tray and bin capacity Tray or bin Paper type Specifications QuantityLoad paper trays Enww Product Paper orientation for loading traysLoad letterhead, preprinted, or prepunched paper Load envelopes Load Tray Load Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray from the control panel Print to the rear output bin Select an output binPrint to the top standard output bin Print to the optional stacker or stapler/stacker Mac Print to the 5-bin mailboxWindows Press the OK button to select the option Enww Manage supplies Print cartridge information Feature Description Print cartridge views Supplies views Manage print cartridges Change settings for print cartridgesPrint when a print cartridge is at estimated end of life Print-cartridge storage Recycle suppliesHP policy on non-HP print cartridges HP anticounterfeit Web site Enww Replace the print cartridge Replacement instructions Enww Load staples Reset the maintenance-kit counter Perform preventive maintenance Check the print cartridges Solve problems with suppliesType of print cartridge Steps to resolve the problem Inspect the print cartridge for damage Print the Supplies Status Repeating defects Interpret control panel messages for supplies Replace supplies Unsupported supply installedSupplies low Supplies very low Enww Print tasks Cancel a print job with Windows Open the printer driver with Windows Basic print tasks with Windows Change the number of print copies with Windows Get help for any printing option with Windows Use a printing shortcut with Windows Save custom print settings for reuse with Windows Create printing shortcuts Select an existing shortcut as a base Enww Select the page size with Windows Improve print quality with WindowsSelect a custom page size with Windows Select the paper type with Windows Manually print on both sides with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Print on preprinted letterhead or forms with Windows Additional print tasks with Windows Additional print tasks with Windows Enww Enww Enww Print the first or last page on different paper with Windows Enww Create a booklet with Windows Enww Select an output bin with Windows Select output options with Windows Enww Select staple options with Windows Enww USB Walk-up USB printing Enww Manage and maintain Print information pages Use the HP Embedded Web Server General tab HP Embedded Web Server featuresInformation tab Print tab Troubleshooting tab Other Links list Security tabNetworking tab Clean the paper path Use HP Web Jetadmin softwareClean the product Product updates Solve problems Self help Solve problems checklist Factors that affect product performance Control-panel message types Interpret control-panel messagesControl-panel messages Message type Description Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams Clear jams from the output areas Clear jams from the optional stacker or stapler/stacker Clear staple jams from the optional stapler/stacker Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from Tray 2 or an optional 500-sheet tray Clear jams from the traysClear jams from Tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Enww Product supplies and accessories Order parts, accessories, and supplies Description Part number Paper-handling accessoriesPart numbers Description Self-replacement options Part number Customer self-repair partsMemory Cables and interfaces Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Product model Height Depth Width Weight Physical specificationsProduct model Height Depth Width Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Material restrictions PaperNon-U.S. returns Residents of Alaska and Hawaii Enww Enww Declaration of Conformity For regulatory topics only Boise, Idaho USASeptember Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan Varoitus Substances Table China GS statement Germany Restriction on Hazardous Substances statement Turkey Enww Index Symbols/Numerics 1,500-sheet trayAccessories Macintosh Software license agreement Staple jams Page CE988-90901* *CE988-90901