Product does not pick up paper | HP 600 M603XH Laser CE996A#BGJ

Paper feeds incorrectly or becomes jammed

●The product does not pick up paper

●The product picks up multiple sheets of paper

●Prevent paper jams

●Clear jams

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1.Open the product and remove any jammed sheets of paper.

2.Load the tray with the correct size of paper for your job.

3.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

4.Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1.Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

2.Use only paper that meets HP specifications for this product.

3.Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4.Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

Prevent paper jams

To reduce the number of paper jams, try these solutions.

1.Use only paper that meets HP specifications for this product.

2.Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3.Use paper that has not previously been printed or copied on.

92 Chapter 6 Solve problems

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HP 600 M603XH Laser CE996A#BGJ manual Paper feeds incorrectly or becomes jammed, Product does not pick up paper

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Manage supplies Print tasks Solve problems Manage and maintain Appendix C Product specifications 127 Appendix a Product supplies and accessories 111Appendix B Service and support 115 Appendix D Regulatory information 129 Index 143 Enww Product basics Product comparison HP LaserJet Enterprise 600 M601 models HP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Serial number and model number location Control-panel layout Number Button or light Function Display Enww Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Enww Supported paper sizes 1Supported paper and print media sizes Enww Supported paper types Supported paper types for input options Supported paper types for output options Tray and bin capacity Tray or bin Paper type Specifications QuantityLoad paper trays Enww Product Paper orientation for loading traysLoad letterhead, preprinted, or prepunched paper Load envelopes Load Tray Load Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray from the control panel Print to the rear output bin Select an output binPrint to the top standard output bin Print to the optional stacker or stapler/stacker Mac Print to the 5-bin mailboxWindows Press the OK button to select the option Enww Manage supplies Feature Description Print cartridge information Supplies views Print cartridge views Manage print cartridges Change settings for print cartridgesPrint when a print cartridge is at estimated end of life Recycle supplies Print-cartridge storageHP policy on non-HP print cartridges HP anticounterfeit Web site Enww Replacement instructions Replace the print cartridge Enww Load staples Perform preventive maintenance Reset the maintenance-kit counter Check the print cartridges Solve problems with suppliesType of print cartridge Steps to resolve the problem Inspect the print cartridge for damage Repeating defects Print the Supplies Status Interpret control panel messages for supplies Unsupported supply installed Replace suppliesSupplies low Supplies very low Enww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with Windows Use a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Enww Improve print quality with Windows Select the page size with WindowsSelect a custom page size with Windows Select the paper type with Windows Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Additional print tasks with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww Enww Enww Print the first or last page on different paper with Windows Enww Create a booklet with Windows Enww Select output options with Windows Select an output bin with Windows Enww Select staple options with Windows Enww Walk-up USB printing USB Enww Manage and maintain Print information pages Use the HP Embedded Web Server General tab HP Embedded Web Server featuresInformation tab Troubleshooting tab Print tab Other Links list Security tabNetworking tab Clean the paper path Use HP Web Jetadmin softwareClean the product Product updates Solve problems Self help Solve problems checklist Factors that affect product performance Interpret control-panel messages Control-panel message typesControl-panel messages Message type Description Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Clear jams from the output areas Clear jams from the optional stacker or stapler/stacker Clear staple jams from the optional stapler/stacker Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from Tray 2 or an optional 500-sheet tray Clear jams from the traysClear jams from Tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Enww Product supplies and accessories Order parts, accessories, and supplies Description Part number Paper-handling accessoriesPart numbers Customer self-repair parts Description Self-replacement options Part numberMemory Cables and interfaces Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Physical specifications Product model Height Depth Width WeightProduct model Height Depth Width Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Paper Material restrictionsNon-U.S. returns Residents of Alaska and Hawaii Enww Enww Declaration of Conformity For regulatory topics only Boise, Idaho USASeptember Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan Varoitus GS statement Germany Substances Table China Restriction on Hazardous Substances statement Turkey Enww Index Symbols/Numerics 1,500-sheet trayAccessories Macintosh Software license agreement Staple jams Page CE988-90901* *CE988-90901