Solve problems with supplies
Check the print cartridges
Check the print cartridge, and replace it if necessary, if you are having any of the following problems:
●The printing is too light or seems faded in areas.
●Printed pages have small unprinted areas.
●Printed pages have streaks or bands.
NOTE: If you are using a draft or EconoMode print setting, the printing might appear light.
If you determine that you need to replace a print cartridge, print the supplies status page to find the part number for the correct genuine HP print cartridge.
Type of print cartridge | Steps to resolve the problem |
|
|
Refilled or remanufactured print | |
cartridge | new or remanufactured. Because they are not HP products, HP cannot influence |
| their design or control their quality. If you are using a refilled or remanufactured |
| print cartridge and are not satisfied with the print quality, replace the cartridge with |
| a genuine HP cartridge that has the words “HP” or |
| the HP logo on it. |
|
|
Genuine HP print cartridge | 1. The product control panel or the supplies status page indicates Very Low |
| status when the cartridge has reached the end of its designated life. Replace |
| the print cartridge if print quality is no longer acceptable. |
| 2. Visually inspect the print cartridge for damage. See the instructions that follow. |
| Replace the print cartridge if necessary. |
| 3. If printed pages have marks that repeat several times at the same distance |
| apart, print a cleaning page. If this does not solve the problem, use the |
| repeating defects information in this document to identify the cause of the |
| problem. |
|
|
ENWW | Solve problems with supplies 43 |
