HP 6700 - H7 126

Chapter 8

communicate with each other over the network. For more information, see Configure your firewall software to work with the printer.

If you are able to access the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software.

Step 4: Make sure the printer is online and ready

If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it.

To check the printer’s status, follow the instructions for your operating system:

Windows

1.Click Start, and then click Printers or Printers and Faxes or Devices and Printers.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2.If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details.

3.Do one of the following, depending on the printer status:

a.	If the printer is Offline, right-click the printer, and click Use Printer Online.
b.	If the printer is Paused, right-click the printer, and click Resume Printing.

4.Try using the printer over the network.

Mac OS X

1.Click System Preferences in the Dock, and then click Print & Fax or Print & Scan.

2.Select the printer, and the click Open Print Queue.

3.If the print job is on hold, click Resume.

4.If the printer is paused, click Resume Printer.

If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering. For more information, see Configure your firewall software to work with the printer

If you still cannot use the printer over the network, continue to the next section for additional troubleshooting help

Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes or Devices and Printers folder. If

122 Solve a problem

Contents

Page Page Page Page Contents Page Page Page Page Page Page Page 1 Get started Accessibility Eco Understand the printer parts Use the printer control panel Overview of buttons and lights Control panel display icons Change printer settings Find the printer model number HP Digital Solutions Select print media Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load media Load standard-sizemedia Load envelopes Load cards and photo paper Load custom-sizemedia Insert a memory device Maintain the printer Update the printer Turn off the printer 2 Print Print documents Print brochures Print on envelopes Print on envelopes (Windows) Print on envelopes (Mac OS X) Print photos Print on special and custom-sizepaper Print on special or custom-sizepaper (Mac OS X) Set up custom sizes (Mac OS X) Print borderless documents Print on both sides (duplexing) Page 3 Scan Scan an original Scan to a memory device Scan using Webscan Scanning documents as editable text Page Guidelines for scanning documents as editable text 4 Copy Copy documents Change copy settings Page 5 Fax Send a fax Send a standard fax from the computer Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Page Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Page Set up speed-dialentries Set up and change group speed-dialentries Delete speed-dialentries Change fax settings Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Fax and digital phone services Fax over Internet Protocol Use reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History 6 Web Services What are Web Services Set up Web Services Use Web Services Page Remove Web Services 7 Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Printing with black or color ink only Replace the ink cartridges Store printing supplies Usage information collection Page 8 Solve a problem HP support Obtain electronic support HP support by phone Page Page General troubleshooting tips and resources Solve printer problems The printer shuts down unexpectedly The printer is making some unexpected noises Alignment fails The printer is not responding (nothing prints) The printer prints slowly Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print quality troubleshooting Page Page Page Printhead maintenance Page Solve paper-feedproblems Solve copy problems No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent Solve scan problems Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Solve fax problems Page Page Page Page Page Page Page Page Page Page Page Page Solve problems using Web Services and HP websites Solve memory device problems Solve wired (Ethernet) network problems Solve wireless problems Advanced wireless troubleshooting Page Page Page Page Configure your firewall software to work with the printer Solve printer management problems Troubleshoot installation issues HP software installation suggestions Solve network problems Understand the Printer Status Report Understand the network configuration page Page Clear jams Page Page Avoid paper jams A Technical information Warranty information Page Page Printer specifications Page Page Page Page Page Page Page Page Page Regulatory information Page Page Page Page Page Page Page Environmental product stewardship program Page Page Page Page Third-partylicenses Page Page Page Page Page Page Page B HP supplies and accessories Order printing supplies online Supplies Page C Additional fax setup Set up faxing (parallel phone systems) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Serial-typefax setup Test fax setup D Network setup Set up the printer for wireless communication Page Page Page Page Change basic network settings Change advanced network settings Page Uninstall and reinstall the HP software E Printer management tools Toolbox (Windows) HP Utility (Mac OS X) Embedded web server Page FHow do I G Errors (Windows) Fax memory full Unable to communicate with printer Low on ink Cartridge Problem Replace the ink cartridge Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Door or cover open Previously used ink cartridge installed Ink cartridges depleted Ink cartridge failure Printer supply upgrade Non-HPink cartridges installed Using Original HP Cartridges has its Rewards Counterfeit Cartridge Advisory Used, Refilled or Counterfeit Cartridge Detected Use SETUP cartridges Use color ink only Incompatible ink cartridges Ink sensor warning Problem with printer preparation Color cartridge out of ink Automatic document feeder cover open Problem with ink system Index