Chapter 8

Check the printer IP address

To check the IP address of the printer, obtain the IP address by printing

a network configuration page. Touch (right arrow), touch Setup, touch Network, and then touch Print Network Settings.

Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

Or

In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

Hardware installation suggestions

HP software installation suggestions

Solve network problems

Hardware installation suggestions

Check the printer

Make sure that all packing tape and material have been removed from outside and inside the printer.

Make sure that the printer is loaded with paper.

Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

Make sure that any cords and cables that you are using are in good working order.

Make sure that the power cord is connected securely to both the printer and to a working power outlet.

126 Solve a problem