Contents
Solve scan problems................................................................................................................
97
Scanner did nothing............................................................................................................
98
Scan takes too long............................................................................................................
Part of the document did not scan or text is missing..........................................................
Text cannot be edited.........................................................................................................
99
Error messages appear....................................................................................................
100
Scanned image quality is poor.........................................................................................
Scan defects are apparent...............................................................................................
101
Solve fax problems.................................................................................................................
102
The fax test failed.............................................................................................................
Solve problems using Web Services and HP websites .........................................................
115
Solve problems using Web Services................................................................................
Solve problems using HP websites..................................................................................
116
Solve memory device problems.............................................................................................
The printer cannot read the memory device.....................................................................
117
The printer cannot read photos on the memory device....................................................
Solve wired (Ethernet) network problems...............................................................................
General network troubleshooting......................................................................................
Solve wireless problems.........................................................................................................
118
Basic wireless troubleshooting.........................................................................................
Advanced wireless troubleshooting..................................................................................
119
Step 1: Make sure your computer is connected to your network................................
Step 2: Make sure that the printer is connected to your network...............................
120
Step 3: Check to see if the firewall software is blocking communication....................
121
Step 4: Make sure the printer is online and ready......................................................
122
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................
123
After resolving the problems ......................................................................................
Configure your firewall software to work with the printer........................................................
124
Solve printer management problems......................................................................................
125
Embedded web server cannot be opened........................................................................
Troubleshoot installation issues.............................................................................................
126
Hardware installation suggestions....................................................................................
HP software installation suggestions................................................................................
127
Solve network problems...................................................................................................
Understand the Printer Status Report....................................................................................
128
Understand the network configuration page...........................................................................
129
Clear jams...............................................................................................................................
131
Clear paper jams..............................................................................................................
Avoid paper jams..............................................................................................................
134
A
Technical information
Warranty information..............................................................................................................
135
Hewlett-Packard limited warranty statement....................................................................
136
Ink cartridge warranty information....................................................................................
137
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