HP 6700 - H7 8 Solve a problem, HP support

8 Solve a problem

The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•General troubleshooting tips and resources

•Solve printer problems

•Print quality troubleshooting

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve problems using Web Services and HP websites

•Solve memory device problems

•Solve wired (Ethernet) network problems

•Solve wireless problems

•Configure your firewall software to work with the printer

•Solve printer management problems

•Troubleshoot installation issues

•Understand the Printer Status Report

•Understand the network configuration page

HP support

If you have a problem, follow these steps

1.Check the documentation that came with the printer.

2.Visit the HP online support web site at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•HP software and driver updates for the HP printer

•Valuable troubleshooting information for common problems

•Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer

For more information, see Obtain electronic support.

3.Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone.

78 Solve a problem

Contents

Page Page Page Page Contents Page Page Page Page Page Page Page 1 Get started Accessibility Eco Understand the printer parts Use the printer control panel Overview of buttons and lights Control panel display icons Change printer settings Find the printer model number HP Digital Solutions Select print media Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load media Load standard-sizemedia Load envelopes Load cards and photo paper Load custom-sizemedia Insert a memory device Maintain the printer Update the printer Turn off the printer 2 Print Print documents Print brochures Print on envelopes Print on envelopes (Windows) Print on envelopes (Mac OS X) Print photos Print on special and custom-sizepaper Print on special or custom-sizepaper (Mac OS X) Set up custom sizes (Mac OS X) Print borderless documents Print on both sides (duplexing) Page 3 Scan Scan an original Scan to a memory device Scan using Webscan Scanning documents as editable text Page Guidelines for scanning documents as editable text 4 Copy Copy documents Change copy settings Page 5 Fax Send a fax Send a standard fax from the computer Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Page Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Page Set up speed-dialentries Set up and change group speed-dialentries Delete speed-dialentries Change fax settings Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Fax and digital phone services Fax over Internet Protocol Use reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History 6 Web Services What are Web Services Set up Web Services Use Web Services Page Remove Web Services 7 Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Printing with black or color ink only Replace the ink cartridges Store printing supplies Usage information collection Page 8 Solve a problem HP support Obtain electronic support HP support by phone Page Page General troubleshooting tips and resources Solve printer problems The printer shuts down unexpectedly The printer is making some unexpected noises Alignment fails The printer is not responding (nothing prints) The printer prints slowly Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print quality troubleshooting Page Page Page Printhead maintenance Page Solve paper-feedproblems Solve copy problems No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent Solve scan problems Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Solve fax problems Page Page Page Page Page Page Page Page Page Page Page Page Solve problems using Web Services and HP websites Solve memory device problems Solve wired (Ethernet) network problems Solve wireless problems Advanced wireless troubleshooting Page Page Page Page Configure your firewall software to work with the printer Solve printer management problems Troubleshoot installation issues HP software installation suggestions Solve network problems Understand the Printer Status Report Understand the network configuration page Page Clear jams Page Page Avoid paper jams A Technical information Warranty information Page Page Printer specifications Page Page Page Page Page Page Page Page Page Regulatory information Page Page Page Page Page Page Page Environmental product stewardship program Page Page Page Page Third-partylicenses Page Page Page Page Page Page Page B HP supplies and accessories Order printing supplies online Supplies Page C Additional fax setup Set up faxing (parallel phone systems) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Serial-typefax setup Test fax setup D Network setup Set up the printer for wireless communication Page Page Page Page Change basic network settings Change advanced network settings Page Uninstall and reinstall the HP software E Printer management tools Toolbox (Windows) HP Utility (Mac OS X) Embedded web server Page FHow do I G Errors (Windows) Fax memory full Unable to communicate with printer Low on ink Cartridge Problem Replace the ink cartridge Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Door or cover open Previously used ink cartridge installed Ink cartridges depleted Ink cartridge failure Printer supply upgrade Non-HPink cartridges installed Using Original HP Cartridges has its Rewards Counterfeit Cartridge Advisory Used, Refilled or Counterfeit Cartridge Detected Use SETUP cartridges Use color ink only Incompatible ink cartridges Ink sensor warning Problem with printer preparation Color cartridge out of ink Automatic document feeder cover open Problem with ink system Index