HP 6700 - H7 HP support by phone, Obtain electronic support

Obtain electronic support

To find support and warranty information, go to the HP web site at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support.

This web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an email message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for HP software updates.

You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools.

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/go/customercare.

During the warranty period, you may obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process.

The HPLIP web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/go/customercare.

This section contains the following topics:

•Before you call

•Phone support period

•Telephone support numbers

•After the phone support period

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:

•Model number (for more information, see Find the printer model number)

•Serial number (located on the back or bottom of the printer)

HP support

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Contents

Page Page Page Page Contents Page Page Page Page Page Page Page 1 Get started Accessibility Eco Understand the printer parts Use the printer control panel Overview of buttons and lights Control panel display icons Change printer settings Find the printer model number HP Digital Solutions Select print media Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load media Load standard-sizemedia Load envelopes Load cards and photo paper Load custom-sizemedia Insert a memory device Maintain the printer Update the printer Turn off the printer 2 Print Print documents Print brochures Print on envelopes Print on envelopes (Windows) Print on envelopes (Mac OS X) Print photos Print on special and custom-sizepaper Print on special or custom-sizepaper (Mac OS X) Set up custom sizes (Mac OS X) Print borderless documents Print on both sides (duplexing) Page 3 Scan Scan an original Scan to a memory device Scan using Webscan Scanning documents as editable text Page Guidelines for scanning documents as editable text 4 Copy Copy documents Change copy settings Page 5 Fax Send a fax Send a standard fax from the computer Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Page Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Page Set up speed-dialentries Set up and change group speed-dialentries Delete speed-dialentries Change fax settings Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Fax and digital phone services Fax over Internet Protocol Use reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History 6 Web Services What are Web Services Set up Web Services Use Web Services Page Remove Web Services 7 Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Printing with black or color ink only Replace the ink cartridges Store printing supplies Usage information collection Page 8 Solve a problem HP support Obtain electronic support HP support by phone Page Page General troubleshooting tips and resources Solve printer problems The printer shuts down unexpectedly The printer is making some unexpected noises Alignment fails The printer is not responding (nothing prints) The printer prints slowly Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print quality troubleshooting Page Page Page Printhead maintenance Page Solve paper-feedproblems Solve copy problems No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent Solve scan problems Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Solve fax problems Page Page Page Page Page Page Page Page Page Page Page Page Solve problems using Web Services and HP websites Solve memory device problems Solve wired (Ethernet) network problems Solve wireless problems Advanced wireless troubleshooting Page Page Page Page Configure your firewall software to work with the printer Solve printer management problems Troubleshoot installation issues HP software installation suggestions Solve network problems Understand the Printer Status Report Understand the network configuration page Page Clear jams Page Page Avoid paper jams A Technical information Warranty information Page Page Printer specifications Page Page Page Page Page Page Page Page Page Regulatory information Page Page Page Page Page Page Page Environmental product stewardship program Page Page Page Page Third-partylicenses Page Page Page Page Page Page Page B HP supplies and accessories Order printing supplies online Supplies Page C Additional fax setup Set up faxing (parallel phone systems) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Serial-typefax setup Test fax setup D Network setup Set up the printer for wireless communication Page Page Page Page Change basic network settings Change advanced network settings Page Uninstall and reinstall the HP software E Printer management tools Toolbox (Windows) HP Utility (Mac OS X) Embedded web server Page FHow do I G Errors (Windows) Fax memory full Unable to communicate with printer Low on ink Cartridge Problem Replace the ink cartridge Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Door or cover open Previously used ink cartridge installed Ink cartridges depleted Ink cartridge failure Printer supply upgrade Non-HPink cartridges installed Using Original HP Cartridges has its Rewards Counterfeit Cartridge Advisory Used, Refilled or Counterfeit Cartridge Detected Use SETUP cartridges Use color ink only Incompatible ink cartridges Ink sensor warning Problem with printer preparation Color cartridge out of ink Automatic document feeder cover open Problem with ink system Index