TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Print quality troubleshooting

Try the solutions in this section to resolve print quality problems in your printout.

Solution 1: Make sure you are using original HP ink cartridges

Solution 2: Check the ink levels

Solution 3: Check the paper loaded in the input tray

Solution 4: Check the paper type

Solution 5: Check the print settings

Solution 6: Print and evaluate a print quality report

Solution 7: Contact HP support

Solution 1: Make sure you are using original HP ink cartridges

Solution: Check to see if your ink cartridges are original HP ink cartridges.

HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty.

If you believe you purchased original HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

Print quality troubleshooting

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