Check the ink cartridges

Make sure that all of the ink cartridges are firmly installed and aligned in their correct, color-coded slot. A correctly installed ink cartridge should not move when pulled slightly. The printer cannot work if all the ink cartridges are not installed.

HP software installation suggestions

Check the computer system

Make sure that your computer is running one of the supported operating systems. For more information, see System requirements.

Make sure that the computer meets at least the minimum system requirements. For more information, see System requirements.

If you are using a computer running Windows, make sure that the USB drivers have not been disabled in the Windows Device Manager.

If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a complete uninstallation of the printer driver. Restart your computer, and reinstall the printer driver.

Verify installation preliminaries

Make sure to use the installation CD that contains the correct HP software for your operating system.

Before installing HP software, make sure that all other programs are closed.

If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP web site, www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

If you are unable to install the HP software, verify that:

All cable connections to the computer and the printer are secure.

The network is operational and the network hub, switch, or router is turned on.

All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

Troubleshoot installation issues

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