Use Web Services....................................................................................................................

70

 

HP ePrint............................................................................................................................

70

 

Print using HP ePrint....................................................................................................

70

 

Find the printer’s email address...................................................................................

71

 

Turn off HP ePrint.........................................................................................................

71

 

Printer Apps........................................................................................................................

71

 

Use Printer Apps...........................................................................................................

71

 

Manage Printer Apps....................................................................................................

71

 

Turn off Printer Apps.....................................................................................................

71

 

Remove Web Services.............................................................................................................

72

7

Work with ink cartridges

 

 

Information on ink cartridges and the printhead.......................................................................

73

 

Check the estimated ink levels.................................................................................................

74

 

Printing with black or color ink only..........................................................................................

74

 

Replace the ink cartridges........................................................................................................

75

 

Store printing supplies..............................................................................................................

76

 

Usage information collection....................................................................................................

76

8

Solve a problem

 

 

HP support................................................................................................................................

78

 

Obtain electronic support....................................................................................................

79

 

HP support by phone..........................................................................................................

79

 

Before you call..............................................................................................................

79

 

Phone support period...................................................................................................

80

 

Telephone support numbers.........................................................................................

80

 

After the phone support period.....................................................................................

82

 

General troubleshooting tips and resources.............................................................................

82

 

Solve printer problems..............................................................................................................

82

 

The printer shuts down unexpectedly.................................................................................

83

 

The printer is making some unexpected noises.................................................................

83

 

Alignment fails....................................................................................................................

83

 

The printer is not responding (nothing prints).....................................................................

83

 

The printer prints slowly......................................................................................................

84

 

Blank or partial page printed...............................................................................................

85

 

Something on the page is missing or incorrect...................................................................

85

 

Placement of the text or graphics is wrong.........................................................................

86

 

Print quality troubleshooting.....................................................................................................

87

 

Solve paper-feed problems......................................................................................................

93

 

Solve copy problems................................................................................................................

94

 

No copy came out...............................................................................................................

95

 

Copies are blank.................................................................................................................

95

 

Documents are missing or faded........................................................................................

95

 

Size is reduced...................................................................................................................

96

 

Copy quality is poor ...........................................................................................................

96

 

Copy defects are apparent.................................................................................................

96

 

The printer prints half a page, then ejects the paper..........................................................

97

 

Paper mismatch..................................................................................................................

97

4