Use Web Services....................................................................................................................
70
HP ePrint............................................................................................................................
Print using HP ePrint....................................................................................................
Find the printer’s email address...................................................................................
71
Turn off HP ePrint.........................................................................................................
Printer Apps........................................................................................................................
Use Printer Apps...........................................................................................................
Manage Printer Apps....................................................................................................
Turn off Printer Apps.....................................................................................................
Remove Web Services.............................................................................................................
72
7
Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................
73
Check the estimated ink levels.................................................................................................
74
Printing with black or color ink only..........................................................................................
Replace the ink cartridges........................................................................................................
75
Store printing supplies..............................................................................................................
76
Usage information collection....................................................................................................
8
Solve a problem
HP support................................................................................................................................
78
Obtain electronic support....................................................................................................
79
HP support by phone..........................................................................................................
Before you call..............................................................................................................
Phone support period...................................................................................................
80
Telephone support numbers.........................................................................................
After the phone support period.....................................................................................
82
General troubleshooting tips and resources.............................................................................
Solve printer problems..............................................................................................................
The printer shuts down unexpectedly.................................................................................
83
The printer is making some unexpected noises.................................................................
Alignment fails....................................................................................................................
The printer is not responding (nothing prints).....................................................................
The printer prints slowly......................................................................................................
84
Blank or partial page printed...............................................................................................
85
Something on the page is missing or incorrect...................................................................
Placement of the text or graphics is wrong.........................................................................
86
Print quality troubleshooting.....................................................................................................
87
Solve paper-feed problems......................................................................................................
93
Solve copy problems................................................................................................................
94
No copy came out...............................................................................................................
95
Copies are blank.................................................................................................................
Documents are missing or faded........................................................................................
Size is reduced...................................................................................................................
96
Copy quality is poor ...........................................................................................................
Copy defects are apparent.................................................................................................
The printer prints half a page, then ejects the paper..........................................................
97
Paper mismatch..................................................................................................................
4