●If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
●If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Maintain the printhead and ink cartridges.
●If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/ support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.
◦Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading.
◦Make sure the
◦Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.
◦Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.
◦Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
●Pages are skewing◦Make sure the paper loaded in the input tray is aligned to the
◦Load paper into the printer only when it is not printing.
●Multiple pages are being picked up◦Make sure the
◦Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.
◦Make sure the tray is not overloaded with paper.
◦Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.
◦Use HP paper for optimum performance and efficiency.
ENWW | Solve printer problems 91 |