For more information about network problems, check the following:

●Use this troubleshooter to help find your network security settings. Click here to go online for more information. At this time, this website might not be available in all languages.

●Use this troubleshooter that helps you to convert a USB connection to a wireless one. Click here to go online for more information. At this time, this website might not be available in all languages.

●Use this troubleshooter to help you connect to HP wireless direct, or to help you troubleshoot HP wireless direct issues, such as not being able to connect to HP wireless direct, not being able to print when using HP wireless direct, or you cannot connect to the Internet. Click here to go online for more information. At this time, this website might not be available in all languages.

●Use this troubleshooter to help you get your printer onto your network, or it was on your network and now it is not. Click here to go online for more information. At this time, this website might not be available in all languages.

●Use this troubleshooter to help you get your printer on the network if you have a firewall or antivirus protection that is causing a problem. Click here to go online for more information. At this time, this website might not be available in all languages.

General network troubleshooting

During software installation if the software cannot find the printer on the network you will be prompted to enter the printer's IP address which is found on the network configuration page. For more information, see Network configuration page.

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities

that can help you correct many common printer problems.

(Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages.

Ensure the following:

●If using a wireless connection, make sure the Wireless light is on. For more information, see Turn on or off the wireless capability of the printer.

●If using an Ethernet connection, be sure to connect the Ethernet cable when prompted to do so during the software installation, and check that the Link light near the connector on the back of the printer gets turned on.

●All cable connections to the computer and the printer are secure.

●The network is operational and the network hub, switch, or router is turned on.

●(Windows) All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or temporarily disabled.

Unable to connect the printer wirelessly

Make sure you have already set up the printer wireless capabilities by completing the wireless connection setup.

For more information about the wireless connection setup, see Set up the printer for wireless communication.

NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable is not connected to the printer. Connecting an Ethernet cable turns off the printer wireless capability.

ENWW

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