If the blue wireless light is blinking, it means the printer is not connected to a network. Run the Wireless Setup Wizard from the printer control panel display to set up wireless communication. For more information, see Set up the printer on your wireless network.
2.Make sure the computer is connected to the wireless network
If you cannot connect the computer to the network, there might be a hardware issue with the router or computer.
3.Verify that the printer's IP address has not been altered. If the printer's IP address has changed since it was first installed, you need to run the Update IP utility to print again. The Update IP address utility was installed by the software.
a.Open the printer sofware. For more information, see Open the HP printer software (Windows).
b.Select the Update IP address utility.
If the test fails, review the test report for information on how to fix the problem and run the test again.
4.Run the wireless test to make sure the wireless connection is working properly.
a.Make sure the printer is turned on and paper is loaded in the tray.
b.From the printer control panel display, touch Setup.
c.Touch Network Setup.d.Touch Print Reports.e.Touch Wireless Test Report.If the test fails, review the test report for information on how to fix the problem and run the test again.
5.Restart components of the wireless network.
a.Turn off the router and the printer.
b.Turn the router and the printer back on in this order: router first and then printer.
Sometimes, turning off devices and then turning them back on helps resolve network communication issues. If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this order: router first, then printer, and then computer.
Use this troubleshooter to help you get your printer onto your network, or it was on your
network and now it is not. Click here to go online for more information. At this time, this website might not be available in all languages.
If you still have problems, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). (At this time, this website might not be available in all languages.) The website contains the latest information about setting up and using the printer on a wireless network, and resolving issues on wireless connection and security software.
If the wireless connection cannot be made, the printer can also be connected to the network using an Ethernet cable.
ENWW | Solve network problems 111 |