HP 6812, 6815 188

dial type, setting 55 distinctive ringing setup

(parallel phone systems) 149

distinctive ringing, change

pattern		55
DSL, set up (parallel phone
systems)		147
error correction mode 45
error reports			59
forwarding		47
header	54
Internet Protocol, over					57
ISDN line, set up (parallel
phone systems)				148
line condition test, failed					102
log, clear		60
log, print		60
manual receive				46
modem and answering
machine, shared with (parallel
phone systems)				160
modem and voice line, shared
with (parallel phone
systems)		155
modem and voice mail, shared
with (parallel phone
systems)		164
modem, shared with (parallel
phone systems)				152
monitor dialing			43, 44
parallel phone systems					143
PBX system, set up (parallel
phone systems)				148
phone cord connection test,
failed	100

phone cord too short			107
phone cord type test, failed
101
print last transaction details
60
receive	45
receive, troubleshoot			103,
105
redial options		56
reduction 48
reports	58
reprint	47
rings to answer		54
send 41

ENWW

send, troubleshoot	103, 106
separate line setup (parallel
phone systems)	146
settings, change	53
setup types 144

shared phone line setup (parallel phone systems)

150
sound volume			57
specifications			127
speed	56
test failed		99
test setup		166
troubleshoot			98
voice mail, set up (parallel
phone systems)				151
wall jack test, failed				99
Fax screen		7
firewalls, troubleshoot				92
FoIP 57
forwarding faxes			47
G
glass, scanner
clean	112
load originals			16
locating		4

grainy or white bands on copies,

troubleshoot 95
H
hardware, fax setup test		99
header, fax	54
Help button	7
HP Utility (OS X)
opening	78
humidity specifications		125

I

ink cartridge access door, locating 5

ink cartridges 5 check ink levels 66 locating 5

part numbers 69, 85

replace	67
status	85

tips 66

warranty expiration dates 85 ink level icons 7

ink levels, check 66

Internet Protocol fax, using 57

IP address

checking for printer 80 IP settings 74

ISDN line, set up with fax parallel phone systems 148

J
jams
clear	115
paper	122
paper to avoid				10
junk fax mode			48
L
lights, control panel				6
line condition test, fax 102
lines
copies, troubleshoot					95
scans, troubleshoot					97
link speed, setting				74
log, fax
print	60
M
Mac OS	22
maintain
page smear			115
printhead		115
maintenance
align printhead				115
check ink levels				66
clean	113
clean printhead				115
diagnostic page				88
printhead		115
replace ink cartridges					67
manual faxing
receive 46
send	43
margins
setting, specifications					126
media
duplexing		27
memory
reprint faxes			47
save faxes			46

missing or incorrect information, troubleshoot 92

model number 85

Index 175

Contents

Page Page Page Page Page Table of contents Page Page Page Page Page Page Page 1How do I 2Get started Accessibility HP EcoSolutions (HP and the Environment) Manage Power Optimize Printing Supplies Understand the printer parts Front view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Control panel display icons Change printer settings Paper basics Recommended papers for printing Photo printing ●HP Premium Plus Photo Paper ●HP Advanced Photo Paper ●HP Everyday Photo Paper ●HP Photo Value Packs Order HP paper supplies Tips for selecting and using paper Load paper Page To load an envelope Page To load cards and photo paper Load an original on the scanner glass Load an original in the document feeder Insert a USB flash drive Update the printer Open the HP printer software (Windows) Turn the printer off 3Print Print documents Print brochures Print on envelopes Print photos To print a photo from the computer (Windows) Photo Paper Yes Print in Max DPI High Quality Grayscale Print on special and custom-sizepaper Settings Control Panel View devices and printers Print server properties Devices and Printers Print on both sides (duplexing) Print using the maximum dpi Tips for print success Paper loading tips Printer settings tips (Windows) Print, Scan & Fax Set Preferences Pages per Sheet Preserve Layout HP Real Life Technologies Booklet-LeftBinding Booklet-RightBinding Printing Shortcut Print with AirPrintTM 4Copy and scan Copy Scan Scan to a computer Scan to a memory device Scan to Email Set up Scan to Email Use Scan to Email Change account settings Scan using Webscan Scanning documents as editable text Scan documents as editable text Guidelines for scanning documents as editable text ●Make sure the text on the document is clear ●Choose the correct profile Windows: Use the Editable Text (OCR) or Save as PDF shortcuts Documents ●Save your file in the correct format 5Fax Send a fax Send a standard fax Send a standard fax from the computer Send a fax from a phone Send a fax using monitor dialing Send a fax from memory Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Receive a fax manually Set up backup fax Reprint received faxes from memory Forward faxes to another number Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes using HP Digital Fax HP Digital Fax requirements Activate HP Digital Fax Modify HP Digital Fax settings Set up phone book contacts Set up and change phone book contacts Set up and change group phone book contacts Delete phone book contacts Print a list of phone book contacts Change fax settings Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Fax and digital phone services Fax over Internet Protocol Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History 6Web Services What are Web Services Set up Web Services To set up Web Services using the printer control panel 2.Touch Web Services Setup Accept To set up Web Services using the embedded web server Web Services Use Web Services HP ePrint HP Printables Remove Web Services 7Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges Page Order ink cartridges Store printing supplies Anonymous usage information storage Ink cartridge warranty information 8Network setup Set up the printer for wireless communication Before you begin Set up the printer on your wireless network Change the connection type Test the wireless connection Turn on or off the wireless capability of the printer Change network settings Use HP wireless direct To print from a wireless-capablemobile device HP-Print-**-Officejet To print from a wireless-capablecomputer (Windows) b.Click Printer Setup & Software, and then select Connect a new printer To print from a wireless-capablecomputer (OS X) a.Open System Preferences 9Printer management tools Toolbox (Windows) HP Utility (OS X) Embedded web server About cookies Open the embedded web server Control panel lock Embedded web server cannot be opened Ping 10 Solve a problem HP support Register printer Support process Obtain electronic support HP support by phone Before you call Phone support period Support phone numbers Get help from the printer control panel Understand printer reports Printer status report Network configuration page General Information: 802.3 Wired: 802.11 Wireless: Print quality report To print a print quality report 3.Touch Print Quality Report Wireless test report Web access report Solve printer problems Printhead alignment fails Paper-feedproblems ●Paper is not picked up from a tray ●Pages are skewing ●Multiple pages are being picked up Solve printing problems Print quality is not acceptable Solve copy problems Solve scan problems Scan takes too long Part of the document did not scan or text is missing ●Check the settings Text cannot be edited Printer Setup & Software ●Check the originals Scanned image quality is poor ●Text or images on the back of a two-sidedoriginal appear in the scan ●The scanned image is skewed (crooked) ●The scanned image shows blots, lines, vertical white stripes, or other defects Solve fax problems The fax test failed The "Phone Cord Connected to Correct Port on Fax" test failed Plug the phone cord into the correct port Figure The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test The display always shows Phone Off Hook The printer is having problems sending and receiving faxes Page The printer cannot receive faxes, but can send faxes The printer cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough The computer cannot receive faxes (HP Digital Fax) Solve problems using Web Services Solve network problems General network troubleshooting Unable to connect the printer wirelessly To turn on the wireless capability of the printer b.Touch Wireless Settings Update IP address c.Touch Network Setup d.Touch Print Reports e.Touch Wireless Test Report Maintain the printer Clean the scanner glass Clean the exterior Clean the document feeder Page Maintain the printhead and ink cartridges Clear paper jams To clear a paper jam Page Page Page To clear a paper jam in the document feeder Page To avoid paper jams Clear the print carriage Restore defaults and settings To restore the printer to the original factory defaults 4.Touch Restore Factory Defaults To restore the printer to the original network settings 3.Touch Restore Network Settings ATechnical information Specifications Paper size and weights Print specifications Copy specifications Scan specifications Fax specifications Regulatory information Regulatory Model Number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement European Union Regulatory Notice Products with external AC Adapters Products with wireless functionality European telephone network declaration (Modem/Fax) Declaration of conformity Regulatory information for wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Notice to users in Mexico Wireless notice to users in Japan Environmental product stewardship program Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Chemical substances Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice Toxic and hazardous substance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) EPEAT China SEPA Ecolabel User Information BAdditional fax setup Set up faxing (parallel phone systems) Select the correct fax setup for your home or office Page Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer modem (no voice calls received) Set up the printer with a computer dial-upmodem Set up the printer with a computer DSL/ADSL modem Case H: Shared voice/fax line with computer modem Shared voice/fax with computer dial-upmodem B-8 B-9 To set up the printer on the same phone line as a computer with two phone ports Shared voice/fax with computer DSL/ADSL modem B-10 Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Shared voice/fax line with computer dial-upmodem and answering machine B-13 Shared voice/fax line with computer DSL/ADSL modem and answering machine B-14 Case K: Shared voice/fax line with computer dial-upmodem and voice mail B-16 Serial-typefax setup Test fax setup To test fax setup via the printer control panel 4.Touch Fax Setup Run Fax Test CErrors (Windows) Low on ink Very low on ink Ink cartridge problem Paper size mismatch Ink cartridge carriage stalled Paper jam or tray problem Out of paper Document failed to print Printer failure Door open Ink cartridge failure Printer supply upgrade problem Counterfeit Cartridge Advisory Do not use SETUP cartridges Incompatible ink cartridges Problem with Printer Preparation Paper too short Ink cartridge incorrectly installed Problem with printhead Incompatible HP Instant Ink Cartridge Used HP Instant Ink Cartridge Please Connect Printer to HP Connected Cannot Print Index Page Page Page V view