Service and Support
Obtaining Repair Service
Obtaining Repair Service
| To receive warranty repair service |
| To receive warranty repair service for Omnibook XE3 and Pavilion Notebook Series, |
| contact the appropriate HP Customer Care Center. Check “To call HP for service and |
| support” on page 43 for the phone number. |
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Note | HP Pavilion notebooks have regional support and service in selected countries. |
| Currently, HP Pavilion notebook PCs are supported only in the country in which they |
| are purchased and marketed. If you are outside the country of purchase, you must cover |
| the cost of shipping your notebook to the appropriate HP authorized repair site. |
| For example, if you purchased a Pavilion notebook in the United Kingdom, and then |
| traveled to Russia, you would be responsible for shipping the unit to the United |
| Kingdom for repair and service under warranty. If you are uncertain about the support, |
| please contact our Customer Care |
| page 43. |
| The support technician will help qualify your unit for warranty repair, based on the |
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| warranty applicable to your unit and original purchase date, and will provide you with |
| repair processes. If the HP notebook product is not normally sold and supported by HP in |
| the country of use, it must be returned to a supported country for services. Warranty |
| service may include the cost of shipping, handling, duties, taxes, freight, or fees to or |
| from the service location. |
| To repair your computer outside the warranty period |
| If your PC is no longer in the warranty period, contact the appropriate Customer Care |
| Center. The HP support person will let you know about repair charges and processes. |
