Solving Problems with Your Computer
Troubleshooting Techniques
Startup problems
If the computer doesn’t respond when you turn it on
•Connect the AC adapter.
•Slide the power switch to try turning on the unit.
•Reset the computer by inserting a straightened paper clip into the
•Don’t use the touch pad while booting or resuming.
•If you get no response, remove the battery and AC adapter, remove any PC cards, and undock the computer. Then plug in the AC adapter, reset the computer using the
•If you still get no response, call HP for assistance.
If the computer doesn’t boot from battery power
•Make sure the battery is properly inserted and fully charged.
•Check battery contacts.
•If another battery is available, try it.
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