Placing a call, After the phone support period

Chapter 9

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart. Be prepared to provide the following information:

•Device model number (located on the label on the front of the device)

•Device serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

62 HP support and warranty

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HP A520 manual Placing a call, After the phone support period

Contents

HP Photosmart A520 Series Help Contents Maintenance TroubleshootingHP support and warranty Regulatory and environmental information SpecificationsPage HP Photosmart A520 series Help Chapter HP Photosmart A520 series Help How do I? Get started Find more information HP Photosmart at a glance Control panel buttons and indicator lights Printer menus Indicator lights To use the Printer menu How to use the Printer menu Printer menu structure Printer menu options Help Chapter Get started Paper loading tips Paper basicsChoose the best paper for the job Load your paper To load paper Print without a computer Print from a memory card without a computerSupported memory cards Remove a memory card Print photos from a memory card Print from a Bluetooth device To print using a PictBridge-certified cameraPrint from a PictBridge-certified camera or device To configure Widcomm Bluetooth software on the computer Configure BluetoothTo configure Bluetooth settings on the printer Click the Configure Bluetooth Settings tab Print photos from a Bluetooth device To print from a Bluetooth deviceEnhance your photos Photo Fix remains off until you turn it on again To open the Printer Properties dialog box Print from a computerPrinter software Printer Properties dialog box Transfer photos from a camera or other device Download printer software updatesTransfer photos to a computer Whats This? help Transfer non-photo files from a memory card to the computer Transfer photos and files from a memory cardTo transfer photos to a computer Save photos from a memory card to the computer HP Real Life technology options To delete photos or files from a memory cardSelect HP Photosmart A520 series Open E Maximum dpi Change the print settings for the print jobTo change the HP Real Life technologies setting To print in Maximum dpi mode To select a print quality and speed Print quality settingsChange the print quality Change the paper type Use advanced color settings Change the paper sizeResize a photo To delete a printing shortcut Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print preview Print photosPrint borderless photos Print Orientation Portrait or LandscapeRelated topics Print photos with a border Select the Print in grayscale option Print postcardsPrint black and white photos To print in grayscale Print panoramic photos Select any other print settings you want, then click OK HP Photosmart software Print on index cards and other small mediaOrganize, edit, and share digital images in creative ways Use the Toolbox MaintenanceToolbox dialog box Open the Toolbox Align the print cartridge Clean the print cartridge automatically View estimated ink levels Insert or replace the print cartridgeClick the Estimated Ink Levels tab To insert or replace a print cartridge Remove ink from your skin and clothing Get print cartridge ordering information Print a testPrint a sample Click Print a Sample HP Digital Imaging Monitor iconStore the printer and print cartridge Storing the printer Store the print cartridges Chapter Maintenance Solution TroubleshootingSoftware installation issues Printer software did not install successfully Printing and hardware issues To install the HP Photosmart SoftwareMissing HP Photosmart Software Printout did not appear Printer is plugged in, but it will not turn on Solution Computer and printer lost communication Cause Solution Restart the computer An Unknown device message appeared Cause Printer did not print borderless photos Could not save photos from the computer to the memory cardPrinting is very slow Cause Click More color options Printer ejected the paper when preparing to printPress Ctrl+Alt+Delete Printout is rippled or curled Print quality is poor Cause Bluetooth printing problems My Bluetooth device cannot find the printer SolutionPrintout does not appear as it should Photo printed with borders Device messagesNo page came out of the printer Print quality is poor Low on ink Print cartridge is old or damagedPrint cartridge is missing or incorrect Memory card has been inserted upside down Print carriage has stalled Printer is out of paperThere is a paper jam Paper loaded does not match the paper size selected There was a problem with the memory card Insert only one memory card at a timeCommunication with the printer has been lost To order print cartridges from your desktop Shop for ink supplies Chapter Shop for ink supplies Phone support period HP support and warrantyCheck the HP support Web site first HP support by phone After the phone support period Placing a call HP Warranty Additional warranty options Chapter HP support and warranty Specifications Printer specificationsSystem requirements International Regulatory notices Regulatory and environmental information Chapter Environmental product stewardship program Recycling program Material safety data sheetsPaper use Plastics Environmental product stewardship program