HP CM1415fnw Color Troubleshoot fax codes and trace reports, View and interpret fax error codes

Troubleshoot fax codes and trace reports

View and interpret fax error codes

Use fax error codes from the fax activity log to solve problems with the product fax features.

Table 6-4	Fax receive error codes
Error code	Description	Solution
200	The fax session has completed without errors.	N/A
221	User has touched the Cancel button, causing	Have the sender resend the fax.
	the fax session to be prematurely halted.

222The receiving product has answered a call but has been unable to detect the presence of a calling fax product for one of the following reasons:

●Typically this will be due to the receiving fax product answering a voice call.

●The sender canceled the fax transmission by

touching the Cancel button immediately prior to, or just as the receiving product answered the call.

●The sending product automatically ended the call immediately prior to, or just as the receiving product answered the call.

●The sending (sending) fax product determined there was a feature incompatibility between the two and disconnected immediately before transmitting any further fax tones or T.30 frames. (This is very rare.)

1.Confirm that the sender is a fax product and not a voice caller—typically you must rely on the sender informing the caller that the fax session is failing.

2.If the sending product ends the call just as the receiving product starts reception, reduce the ring count after which the receiving product answers. Alternatively suggest that the sender manually dials to the receiving product and then manually starts the fax session, by touching theStart Fax button once fax tones have been heard from the receiving product.

3.Confirm that the sender is not inadvertently attempting to poll transmit from the receiving product, instead of transmitting to the receiving product.

4.Reconfigure the receiving fax product to use different configuration settings, toggle the ECM state, and/or select a slower reception speed.

223 (ECM error)	The receiving product has been unable to receive
	an entire page even after multiple attempts to re-
	receive the parts of the page that contain errors.
	This is usually due to extremely poor line
	conditions.

1.Reattempt the fax reception at a different time when telephone line conditions have improved.

2.If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved.

224The receiving product has received one or more pages with excessive errors. This is usually due to extremely poor line conditions. Error correction is not used during this session so errors are not corrected.

Reattempt the fax reception at a different time when telephone line conditions have improved.

225The sending product has attempted to initiate a sending diagnostic session with this product even though sending diagnostic access is disabled.

Enable the sending diagnostics capability on the receiving product.

206 Chapter 6 Solve problems ENWW