HP CM1415fnw Color, CM1415fn Color manual Fax send error codes

Table 6-4Fax receive error codes (continued)

Error code	Description	Solution
291	This is not a communication error and it is not	If the error persists, reinitialize the product.
	expected that this error will occur under non-
	development scenarios. Reception has failed
	because the receiving product is unable to open a
	file to receive data into. May be associated with
	low memory, although low memory should be
	handle more gracefully than this.

292The sending product has attempted to renegotiate the encoding mode from non-JPEG to JPEG. This operation is not supported and the session has been abandoned.

Reattempt the fax reception and split the document into two portions corresponding to the JPEG and non-JPEG portions. Some products will attempt to use JPEG for photo mode, so this may be associated with a between-page encoding change to support photo mode.

Table 6-5	Fax send error codes
Error code	Description	Solution
300	Fax session has completed without errors	N/A
311	The user of the receiving product has touched the	Resend the fax.
	Cancel button, causing the session to be
	prematurely halted before all pages have been
	transmitted.

312A sending fax product has failed to answer the call. Specifically fax tones or the fax handshake from a sending product has not been detected.

Typically this is due to the user calling the wrong number, the correct number has been called but the product has been configured not to answer, or the sending product has temporarily disabled answering due to a condition such as lack of paper or a paper jam.

Confirm the sending fax product is ready to receive a document and reattempt the transmission.

313A busy signal has been detected each time the receiving product has attempted to call the sending product.

Reattempt the fax transmission at a later time when the line is no longer busy.

314The receiving product has attempted to initiate a sending diagnostic session but has detected that sending diagnostics are disabled at the sending product.

Enable sending diagnostics on the sending product.

315The receiving product has attempted to initiate a sending diagnostic session but has detected that the sending diagnostic version supported by the sending product is incompatible.

No solution. Sending diagnostics cannot occur between products with incompatible sending versions.

210 Chapter 6 Solve problems ENWW