Troubleshooting
HP Insight Environmental software troubleshooting
Problem | Solution |
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I browse to the HP Insight Environmental | Verify the following: |
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Observer home page, but the page does | • All software components are installed correctly. |
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not load. | • The home page URL is typed correctly. |
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| • The client machine where the browser is running is on the same |
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| network as the HP Insight Environmental server. |
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| • HP Insight Environmental Application Server service is running |
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| on the HP Insight Environmental server. The Application Server |
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| must be running to enable Observer web access. |
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| • Port 8080 (http) and port 443 (https) are enabled, and are not |
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| being blocked by the Windows® firewall. |
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I successfully browse to the HP Insight | Verify that the configuration data for your data center has been |
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Environmental Observer home page, but | exported to HP Insight Environmental Application Server. Use HP |
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the client window on the right side of the | Insight Environmental Configurator to configure your data center |
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console interface is blank. | information before exporting. For more information, see the HP |
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| Insight Environmental Configurator User Guide. |
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I successfully browse to the HP Insight | The data center floor plan background image (*.PNG) file is either |
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Environmental Observer home page, but | missing or corrupted. For more information about creating and |
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the client window on the right side of the | exporting the data center background image, see the HP Insight |
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console interface does not show the data | Environmental Configurator User Guide. |
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center Overview floor plan. |
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I have rebooted HP Insight | One of the application variables is not set correctly. Verify that the |
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Environmental server, but the Application | JBOSS_HOME and JAVA_HOME variables point to the correct |
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Server is not starting. | installation folders. |
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The database is partially corrupted. | The server was not shut down correctly or the software installation |
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| was unsuccessful and terminated. Verify the following steps are |
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| taken: |
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| • Stop all software components and restart MySQL to recover |
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| corrupted tables. |
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| • Delete JBoss hypersonic database to remove back logs of data. |
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| You might lose some sensor history. |
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| a. Stop the Application Server. |
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| b. Delete data, temporary, and work |
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| directories from the |
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| JBOSS_HOME/server/default folder. |
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| c. Restart the Application Server. |
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| • Restart the different software components, and then verify that |
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| each component is functioning normally. The updated data |
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| appears in the Observer software. |
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The Observer software is updating the | Verify the following: |
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| Troubleshooting 106 | |
