Problem | Solution |
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data slowly. | • A good network connection exists between the browser client |
| and the Observer Server. |
| • The database has been optimized for performance. In the |
| MySQL folder, increase the MySQL cache parameter to: |
| innodb_buffer_pool_size=1000M |
| • The Observer Server has enough memory. |
|
|
There is little or no data from the | Verify the following: |
wireless base stations. | • There is a good wireless connection between the wireless base |
| stations and the gateways. Verify that each device has a green |
| status on the Wireless Sensor Network tab (on page 53). If the |
| device status is yellow, power cycle the wireless base station |
| and allow it to rejoin the wireless network. |
| • There is a good network connection between the base station |
| gateway and the Observer server. If the gateway device status |
| is yellow, ping the gateway from the server. |
| • The firewall settings are not blocking specific communication |
| ports used by the Observer Server or the base station |
| gateways. |
|
|
The wireless base station has a green | The green status of the base station indicates that the base station |
status on the Base Station tab, but the | is communicating normally with the gateway. |
associated rack object has a red status | The red status of the associated rack object indicates that there is |
on the Racks tab. | an alert condition of at least one active alert on the rack object. |
| The alert must be cleared before it can return to a normal green |
| status. |
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|
There is no Power Meters tab displayed | An ION power meter must be installed, configured, and exported |
on the Observer interface. | in order to display on the Observer interface. If there are no power |
| meters to monitor, the Power Meters tab does not appear. |
|
|
There are no data values displayed for | An issue exists with either your physical or virtual Modbus |
my power meter devices. | connection. Verify the following: |
| • The power meter is installed and configured correctly. For more |
| information about installation or configuration, see the HP |
| Insight Environmental Hardware Installation Guide and the HP |
| Insight Environmental Configurator User Guide, respectfully. |
| • There is continuous communication between the Modbus |
| gateway, the Modbus base stations, and the Application |
| Server. You can verify all activity from the Device Manager |
| folder, under the dm.log. |
| • The Modbus |
| Device Manager. |
|
|
I am a new user and I cannot login to | Verify that your user information has been configured and you |
the Observer console. | have the appropriate permissions to access the data center and |
| zone information. For more information about user permissions, see |
| Setting permissions (on page 10). |
| If you still have issues, contact your HPIEO system administrator. |
|
|
I can view information at the data center | Users must have permission to view both data center and zone |
level, but I cannot view any information | levels. |
at the zone level. | Contact your HPIEO system administrator to add user access to |
| applicable zones. |
|
|
On the Imaging tab, there are no static | The imaging service might have been interrupted or stopped during |
Troubleshooting 107