Product Information

Drive Specifications

Interfaces

Installation and Configuration

Drive Operation

Tips and Techniques

Software

Maintenance

Troubleshooting

Warranty and Support

Release Notes

Discontinued Products

 

 

 

 

Chapter 9 Troubleshooting

Up-To-Date Troubleshooting Information - - - - - - - - - - - - - - - - - - - - - -

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- 81

HP Troubleshooting Assistant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

- 81

Improving Drive Performance and Reducing Errors - - - - - - - - - - - - - - -

- - - - -

- 81

Enabling Direct Memory Access to Enhance System Performance - -

- - - - -

- 81

Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me

- - - - -

82

Enabling DMA on hard drives and Windows 98/Me - - - - - - - -

- - - - -

82

Enabling DMA on HP IDE CD/DVD Drives and Windows 2000

 

 

Professional - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

82

Enabling DMA on hard drives and Windows 2000 Professional

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82

DMA will not stay enabled - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Reasons why DMA will not stay enabled after restarting your computer 83

Other problems occurred after enabling DMA - - - - - - - - - - - -

- - - - -

83

Other performance issues - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

40-conductor, 40-pin vs. 80-conductor, 40-pin IDE cables - - -

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83

Software Errors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

HP RecordNow reported it was unable to read fast enough - - - - - - -

- - - - -

83

HP RecordNow reported that there was a problem reading the disc

 

 

being copied - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Clean the CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

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83

Try using a different source drive - - - - - - - - - - - - - - - - - - - - -

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83

Try using your HP drive as both the source and destination drive - - - -

84

If you're trying to record to an 80-minute CD - - - - - - - - - - - -

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84

HP RecordNow reported a write error - - - - - - - - - - - - - - - - - - - - - -

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84

The CD-R or CD-RW disc may be scratched, damaged, or dirty

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84

HP RecordNow reported that your HP drive is in use - - - - - - - - - - -

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84

HP RecordNow reported that the source disc cannot be copied - - - -

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84

Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

Your HP drive is installed, but does not appear in Windows Explorer

- - - - -

84

Your HP drive is installed and appears in Windows Explorer, but now other devices

such as CD-ROM or DVD-ROM drives do not appear in Windows

 

 

Explorer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

Check IDE/SCSI ribbon cables - - - - - - - - - - - - - - - - - - - - - - - - - -

- 84

Check data connectors for bent pins - - - - - - - - - - - - - - - - - - - - - -

- - 85

Check external SCSI cables - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Change drive letter assignments - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows assigned the wrong drive letters to your drives - - - - - - - - - - - -

- - 85

Windows 95/98/Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows NT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows 2000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

The HP drive's software installation fails - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Uninstall the HP drive software: - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Reinstall your HP drive's software. - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Making Audio CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

HP RecordNow reported an error while copying an audio CD or you hear clicks

and pops when playing audio CDs - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Try using a different source drive - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

HP RecordNow reported an incorrect file format - - - - - - - - - - - - - - - - -

- - 86

See also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Reading CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

A computer CD-ROM drive cannot read a recorded disc - - - - - - - - - - - -

- - 86

The disc is scratched, damaged, or dirty - - - - - - - - - - - - - - - - - - - -

- - 86

Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - -

- - 86

Some CD-ROM drives read discs very slowly if Read Ahead capabilities are

enabled in Windows 95/98/Me. - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

Turn off Read Ahead capabilities for the drive. - - - - - - - - - - - - - - -

- - 87

If these suggestions do not solve the problem, try these possible solutions: 87

You used CD-R media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

You used CD-RW media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

If you're trying to read an 80-minute CD - - - - - - - - - - - - - - - - - - - - - -

- - 87

A home, auto, or portable stereo CD player cannot play a recorded disc

- - 87

Make sure this is an audio CD, not a data CD - - - - - - - - - - - - - - - -

- - 87

Use the correct media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

If an error occurs while recording - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

You hear clicks, pops, and skips - - - - - - - - - - - - - - - - - - - - - - - - -

- - 88

See Also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 88