Chapter 10 Warranty and Support

This chapter is organized as follows:

hp dvd-writer dvd100i Warranty Information

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Product Service and Support

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Support Parts List

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hp dvd-writer dvd100i Warranty Information

DURATION OF LIMITED WARRANTY

Hardware - 1 Year

Software - 1 Year

The aforementioned warranty shall not apply to defects resulting from improper or inadequate maintenance by the customer, customer-supplied software or interfacing, unauthorized modification or misuse, operation outside of the environmental specifications for the product, or improper site preparation and maintenance.

In some regions, in addition to the normal local charges, fees may be charged for HP technical support. If during your phone call, it is determined that your HP drive requires repair, and you are within your drive's hardware-warranty period, phone charges will be reversed.

1.HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like- new.

2.2.HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3. .HP does not warrant that the operation of HP products will be uninterrupted or

error-free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a pro-rated basis upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3-6 months of ownership will be refunded at 85% of purchase price. Refunds within 6-9 months of ownership will be refunded at 55% of purchase price. Refunds within 9-12 months will be refunded at 35% of purchase price.

4.HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

5.Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

6.HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

hp dvd-writer dvd100i Warranty Information

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