Enww | HP dx7300 specs

Table 2-5Solving Media Card Reader Problems (continued)

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.

Cause	Solution

The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time.

Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize whatever media is inserted in the reader.

After inserting a media card in the reader, the computer attempts to boot from the media card.

Cause	Solution

The inserted media card has boot capability.

If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process.

Computer will not boot from a USB removable drive or media that is inserted in the USB port on the media card reader.

Cause	Solution

The media card reader is connected to the computer via the PCI card, which is not supported on the HP Desktop BIOS.

The bootable USB device will have boot support if you connect the media card reader to an available USB connector on the computer’s system board. If no connector is available, plug the bootable device into a different USB port on the computer.

After installing the media card reader, the front USB ports on the computer do not work.

Cause	Solution

The USB cable for the front USB ports was disconnected so that the system board connector could be used for the reader.

Reconnect the cable for the front USB ports. Install the PCI card and connect the media reader to the USB connector on the PCI card.

22 Chapter 2 Troubleshooting Without Diagnostics

ENWW

Image 28

HP dx7300 manual Enww

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and Comfort Helpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause Solution Run Windows XP or Start Accessories Run Cause Solution Hard drive LED does not turn on green then 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Storage Boot Order BootSecurity Password Options Storage Storage Options Removable Media Solving Hard Drive Problems 4Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause Solution Solving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Again Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause Solution Enww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause Solution Sound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSelect Shut Down Solving Keyboard and Mouse Problems 10Solving Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option card 12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Out of memory error Cause Solution Insufficient memory error during operation Cause Solution Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed 15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Enww Solving Drive Key Problems Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause Solution Solving Front Panel Component Problems 17Solving Front Panel Component Problems Solving Internet Access Problems Solving Internet Access Problems18Solving Internet Access Problems Unable to connect to the Internet Cause Solution Double-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Appendix a Post Error Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended action On the Documentation and Diagnostics CD Post Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Under Storage DPS Self-test Sata Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos button Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test Index