Solving CD-ROM and DVD Problems | HP dx7300 instruction

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Table 2-15Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause	Solution

The device is attached to a SATA port that has been disabled	Run the Computer Setup utility and ensure the device's SATA
in the Computer Setup utility.	port is enabled in Storage > Storage Options.

Removable Media Boot is disabled in the Computer Setup	Run the Computer Setup utility and enable booting to
utility.	removable media in Storage > Storage Options. Ensure CD-
	ROM is enabled in Storage > Boot Order.

Network Server Mode is enabled in Computer Setup.	Run the Computer Setup utility and disable Network Server
	Mode in Security > Password Options.

Non-bootable CD in drive.	Try a bootable CD in the drive.

Boot order not correct.	Run the Computer Setup utility and change boot sequence
	in Storage > Boot Order.

Drive not found (identified).

Cause	Solution

Cable could be loose.	Check cable connections.

The system may not have automatically recognized a newly	See reconfiguration directions in the Solving Hardware
installed device.	Installation Problems on page 32 section. If the system still
	does not recognize the new device, check to see if the device
	is listed within Computer Setup. If it is listed, the probable
	cause is a driver problem. If it is not listed, the probable cause
	is a hardware problem.
	If this is a newly installed drive, run the Computer Setup utility
	and try adding a POST delay under Advanced > Power-On.

The device is attached to a SATA port that has been disabled	Run the Computer Setup utility and ensure the device's SATA
in Computer Setup.	port is enabled in Storage > Storage Options.

Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in
	Advanced > Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution

Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

40 Chapter 2 Troubleshooting Without Diagnostics

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HP dx7300 manual 15Solving CD-ROM and DVD Problems, Mode in Security Password Options

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and Comfort Helpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause Solution Run Windows XP or Start Accessories Run Cause Solution Hard drive LED does not turn on green then 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause Solution Security Password Options Storage Boot OrderBoot Storage Storage Options Removable Media Hard drive error occurs Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Disk transaction problem Cause Solution Computer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer seems to be locked up Cause Solution Again 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause Solution Enww 6Solving Display Problems Solving Display ProblemsSolving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Sound cuts in and out Cause Solution Sound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSelect Shut Down Solving Keyboard and Mouse Problems 10Solving Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Once bad card is identified, remove and replace bad Solving Hardware Installation ProblemsGoes away Option card 12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems Out of memory error Cause Solution Insufficient memory error during operation Cause Solution 14Solving Processor Problems Solving Processor ProblemsSolving Processor Problems Some fans only operate when needed 15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Enww 16Solving Drive Key Problems Solving Drive Key ProblemsSolving Drive Key Problems USB Drive Key not found identified Cause Solution Solving Front Panel Component Problems 17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause Solution Double-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Table A-1Numeric Codes and Text Messages Appendix a Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action On the Documentation and Diagnostics CD Post Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Under Storage DPS Self-test Sata Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos button Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test Index