Solving Internet Access Problems | HP dx7300 instruction

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table 2-18Solving Internet Access Problems

Unable to connect to the Internet.

Cause	Solution

Internet Service Provider (ISP) account is not set up properly.	Verify Internet settings or contact your ISP for assistance.

Modem is not set up properly.	Reconnect the modem. Verify the connections are correct
	using the quick setup documentation.

Web browser is not set up properly.	Verify that the Web browser is installed and set up to work with
	your ISP.

Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED light
	on the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted due	Try connecting to the Internet at a later time or contact your
to bad weather.	ISP. (If the cable/DSL service is connected, the “cable” LED
	light on the front of the cable/DSL modem will be on.)

The CAT5 UTP cable is disconnected.	Connect the CAT5 UTP cable between the cable modem and
	the computers’s RJ-45 connector. (If the connection is good,
	the “PC” LED light on the front of the cable/DSL modem will be
	on.)

IP address is not configured properly.	Contact your ISP for the correct IP address.

Cookies are corrupted. (A “cookie” is a small piece of	Windows Vista
information that a Web server can store temporarily with the	1.	Select Start > Control Panel.
Web browser. This is useful for having the browser remember
some specific information that the Web server can later	2.	Click Network and Internet.
retrieve.)
	3.	Click Internet Options.
	4.	In the Browsing history section on the General tab, click
		the Delete button.
	5.	Click the Delete cookies button.
	Windows XP
	1.	Select Start > Control Panel.
	2.	Double-clickInternet Options.
	3.	On the General tab, click the Delete Cookies button.

Cannot automatically launch Internet programs.

Cause	Solution

You must log on to your ISP before some programs will start.	Log on to your ISP and launch the desired program.

ENWW	Solving Internet Access Problems 45

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HP dx7300 manual 18Solving Internet Access Problems, Unable to connect to the Internet Cause Solution

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting Cmos HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical Support Helpful Hints Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Poor performance is experienced Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause Solution Cause Solution Run Windows XP or Start Accessories Run Hard drive LED does not turn on green then Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Invalid system disk message is displayed Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Diskette drive cannot read a diskette Cause Solution Storage Storage Options Removable Media Storage Boot OrderBoot Security Password Options Disk transaction problem Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Hard drive error occurs Cause Solution Computer seems to be locked up Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause Solution Again Can not write to the media card Cause Solution Solving Media Card Reader ProblemsSolving Media Card Reader Problems 5Solving Media Card Reader Problems Enww Blank screen no video Cause Solution Solving Display ProblemsSolving Display Problems 6Solving Display Problems Dim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause Solution Certain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution Solving Audio ProblemsSolving Audio Problems 7Solving Audio Problems Sound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems Solving Keyboard and Mouse Problems 9Solving Keyboard ProblemsSelect Shut Down 10Solving Mouse Problems Solving Keyboard and Mouse Problems Solving Hardware Installation Problems 11Solving Hardware Installation ProblemsComputer will not start Cause Solution Option card Solving Hardware Installation ProblemsGoes away Once bad card is identified, remove and replace bad Solving Network Problems 12Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Out of memory error Cause Solution Solving Memory ProblemsSolving Memory Problems 13Solving Memory Problems Insufficient memory error during operation Cause Solution Some fans only operate when needed Solving Processor ProblemsSolving Processor Problems 14Solving Processor Problems Solving CD-ROM and DVD Problems 15Solving CD-ROM and DVD ProblemsMode in Security Password Options Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Enww USB Drive Key not found identified Cause Solution Solving Drive Key ProblemsSolving Drive Key Problems 16Solving Drive Key Problems 17Solving Front Panel Component Problems Solving Front Panel Component Problems Unable to connect to the Internet Cause Solution Solving Internet Access ProblemsSolving Internet Access Problems 18Solving Internet Access Problems Click on System and Maintenance Double-clickAgere Systems PCI-SV92PP SoftModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Control panel message Description Recommended action Appendix a Post Error MessagesPost Numeric Codes and Text Messages Table A-1Numeric Codes and Text Messages Post Numeric Codes and Text Messages On the Documentation and Diagnostics CD Advanced Onboard Devices Control panel message Description Sata Under Storage DPS Self-test Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the Cmos Figure B-1 Cmos button Locate, press, and hold the Cmos button in for five seconds Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Index