Post Numeric Codes and Text Messages | HP dx7300 instruction

POST Numeric Codes and Text Messages

This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.

NOTE: The computer will beep once after a POST text message is displayed on the screen.

Table A-1Numeric Codes and Text Messages

Control panel message	Description	Recommended action

101-Option ROM Checksum Error	System ROM or expansion board option	1.	Verify the correct ROM.
	ROM checksum.	2.	Flash the ROM if needed.
		2.	Flash the ROM if needed.
		3.	If an expansion board was recently
			added, remove it to see if the problem
			remains.
		4.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS on page 60.)
		5.	If the message disappears, there may
			be a problem with the expansion card.
		6.	Replace the system board.

103-System Board Failure	DMA or timers.	1.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS on page 60.)
		2.	Remove expansion boards.
		3.	Replace the system board.

110-Out of Memory Space for Option ROMs	Recently added PCI expansion card contains	1.	If a PCI expansion card was recently
	an option ROM too large to download during		added, remove it to see if the problem
	POST.		remains.
		2.	In Computer Setup, set Advanced >
			Device Options > NIC PXE Option
			ROM Download to DISABLE to prevent
			PXE option ROM for the internal NIC
			from being downloaded during POST to
			free more memory for an expansion
			card's option ROM. Internal PXE option
			ROM is used for booting from the NIC to
			a PXE server.
		3.	Ensure the ACPI/USB Buffers @ Top of
			Memory setting in Computer Setup is
			enabled.

162-System Options Not Set	Configuration incorrect.	Run Computer Setup and check the
	RTC (real-time clock) battery may need to	configuration in Advanced > Onboard
	RTC (real-time clock) battery may need to	Devices.
	be replaced.	Reset the date and time under Control
		Reset the date and time under Control
		Panel. If the problem persists, replace the

RTC battery. See the Hardware Reference

Guide on the Documentation and Diagnostics

CD for instructions on installing a new battery,

50 Appendix A POST Error Messages

ENWW

Image 56

HP dx7300 Post Numeric Codes and Text Messages, Appendix a Post Error Messages, Table A-1Numeric Codes and Text Messages

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Protecting the Software Protecting the SoftwareSelect a language and click Download HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and Comfort Helpful Hints Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Solving General Problems There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause Solution Run Windows XP or Start Accessories Run Cause Solution Hard drive LED does not turn on green then Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 3Solving Diskette Problems Solving Diskette ProblemsSolving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Storage Boot Order BootSecurity Password Options Storage Storage Options Removable Media Solving Hard Drive Problems 4Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause Solution Solving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Again Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause Solution Enww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause Solution Sound from headphones is not clear or muffled Cause Solution 8Solving Printer Problems Solving Printer ProblemsSolving Printer Problems Select Shut Down Solving Keyboard and Mouse Problems9Solving Keyboard Problems Solving Keyboard and Mouse Problems 10Solving Mouse Problems Computer will not start Cause Solution Solving Hardware Installation Problems11Solving Hardware Installation Problems Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option card Wake-on-LAN feature is not functioning Cause Solution Solving Network Problems12Solving Network Problems Diagnostics reports a failure Cause Solution Solving Network ProblemsNetwork status link light never flashes Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Out of memory error Cause Solution Insufficient memory error during operation Cause Solution Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed Mode in Security Password Options Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Cannot eject compact disc tray-load unit Cause Solution Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Enww Solving Drive Key Problems Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause Solution Solving Front Panel Component Problems 17Solving Front Panel Component Problems Solving Internet Access Problems Solving Internet Access Problems18Solving Internet Access Problems Unable to connect to the Internet Cause Solution Modem Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft 19Solving Software Problems Solving Software ProblemsSolving Software Problems Contacting Customer Support Post Error Messages Appendix a Post Error Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended action On the Documentation and Diagnostics CD Post Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Under Storage DPS Self-test Sata Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos button Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test Index