New network card will not boot Cause Solution | HP dx7300 specification

Table 2-12Solving Network Problems (continued)

Network controller stopped working when an expansion board was added to the computer.

Cause	Solution

Network controller interrupt is shared with an expansion board.	Under the Computer Setup Advanced menu, change the
	resource settings for the board.

The network controller requires drivers.	Verify that the drivers were not accidentally deleted when the
	drivers for a new expansion board were installed.

The expansion board installed is a network card (NIC) and	Under the Computer Setup Advanced menu, change the
conflicts with the embedded NIC.	resource settings for the board.

Network controller stops working without apparent cause.

Cause	Solution

The files containing the network drivers are corrupted.	Reinstall the network drivers, using the Restore Plus! CD.

The cable is not securely connected.	Ensure that the cable is securely attached to the network
	connector and that the other end of the cable is securely
	attached to the correct device.

The network controller is defective.	Contact an authorized service provider.

New network card will not boot.

Cause	Solution

New network card may be defective or may not meet industry- standard specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.

Cause	Solution

The network controller is not configured properly.

Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.

Cause	Solution

Unprogrammed EEPROM.	Contact an authorized service provider.

36 Chapter 2 Troubleshooting Without Diagnostics

ENWW

Image 42

HP dx7300 manual New network card will not boot Cause Solution

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and Comfort Helpful Hints Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause Solution Run Windows XP or Start Accessories Run Cause Solution Hard drive LED does not turn on green then Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause Solution Security Password Options Storage Boot OrderBoot Storage Storage Options Removable Media Hard drive error occurs Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Disk transaction problem Cause Solution Computer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer seems to be locked up Cause Solution Again 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause Solution Enww 6Solving Display Problems Solving Display ProblemsSolving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Sound cuts in and out Cause Solution Sound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems Solving Keyboard and Mouse Problems 9Solving Keyboard ProblemsSelect Shut Down Solving Keyboard and Mouse Problems 10Solving Mouse Problems Solving Hardware Installation Problems 11Solving Hardware Installation ProblemsComputer will not start Cause Solution Once bad card is identified, remove and replace bad Solving Hardware Installation ProblemsGoes away Option card Solving Network Problems 12Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems Out of memory error Cause Solution Insufficient memory error during operation Cause Solution 14Solving Processor Problems Solving Processor ProblemsSolving Processor Problems Some fans only operate when needed Solving CD-ROM and DVD Problems 15Solving CD-ROM and DVD ProblemsMode in Security Password Options Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Enww 16Solving Drive Key Problems Solving Drive Key ProblemsSolving Drive Key Problems USB Drive Key not found identified Cause Solution Solving Front Panel Component Problems 17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause Solution Click on System and Maintenance Double-clickAgere Systems PCI-SV92PP SoftModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Table A-1Numeric Codes and Text Messages Appendix a Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action On the Documentation and Diagnostics CD Post Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Under Storage DPS Self-test Sata Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos button Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test Index