Table of contents | HP dx7300 manual

Table of contents

1 Computer Diagnostic Features
HP Insight Diagnostics	1
Accessing HP Insight Diagnostics	1
Survey Tab	2
Test Tab	3
Status Tab	3
Log Tab	4
Help Tab	4
Saving and Printing Information in HP Insight Diagnostics	5
Downloading the Latest Version of HP Insight Diagnostics	5
Protecting the Software	5
HP Backup and Recovery Manager	6
2 Troubleshooting Without Diagnostics
Safety and Comfort	7
Before You Call for Technical Support	7
Helpful Hints	8
Solving General Problems	10
Solving Power Problems	14
Solving Diskette Problems	15
Solving Hard Drive Problems	18
Solving Media Card Reader Problems	21
Solving Display Problems	23
Solving Audio Problems	27
Solving Printer Problems	29
Solving Keyboard and Mouse Problems	30
Solving Hardware Installation Problems	32
Solving Network Problems	34
Solving Memory Problems	37
Solving Processor Problems	39
Solving CD-ROM and DVD Problems	40
Solving Drive Key Problems	43
Solving Front Panel Component Problems	44
Solving Internet Access Problems	45
Solving Software Problems	47
Contacting Customer Support	48
Appendix A POST Error Messages
POST Numeric Codes and Text Messages	50

ENWW

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HP dx7300 manual Table of contents

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting Cmos HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Protecting the Software Protecting the SoftwareSelect a language and click Download HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical Support Helpful Hints Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems There is no sound or sound volume is too low Cause Solution Solving General ProblemsCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause Solution Cause Solution Run Windows XP or Start Accessories Run Hard drive LED does not turn on green then Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 3Solving Diskette Problems Solving Diskette ProblemsSolving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Boot Storage Boot OrderSecurity Password Options Storage Storage Options Removable Media 4Solving Hard Drive Problems Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause Solution Nonsystem disk/NTLDR missing message Cause Solution Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Again Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause Solution Enww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause Solution Certain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause Solution Sound from headphones is not clear or muffled Cause Solution 8Solving Printer Problems Solving Printer ProblemsSolving Printer Problems Select Shut Down Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse Problems Solving Keyboard and Mouse Problems Computer will not start Cause Solution Solving Hardware Installation Problems11Solving Hardware Installation Problems Goes away Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option card Wake-on-LAN feature is not functioning Cause Solution Solving Network Problems12Solving Network Problems Diagnostics reports a failure Cause Solution Solving Network ProblemsNetwork status link light never flashes Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Out of memory error Cause Solution Insufficient memory error during operation Cause Solution Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed Mode in Security Password Options Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Cannot eject compact disc tray-load unit Cause Solution Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Enww Solving Drive Key Problems Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause Solution 17Solving Front Panel Component Problems Solving Front Panel Component Problems Solving Internet Access Problems Solving Internet Access Problems18Solving Internet Access Problems Unable to connect to the Internet Cause Solution Modem Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft 19Solving Software Problems Solving Software ProblemsSolving Software Problems Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages Appendix a Post Error MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages On the Documentation and Diagnostics CD Advanced Onboard Devices Control panel message Description Sata Under Storage DPS Self-test Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the Cmos Figure B-1 Cmos button Locate, press, and hold the Cmos button in for five seconds Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Index