Advanced Onboard Devices | HP dx7300 specs

Table A-1Numeric Codes and Text Messages (continued)

Control panel message	Description	Recommended action

301-Keyboard Error	Keyboard failure.	1.	Reconnect keyboard with computer
			turned off.
		2.	Check connector for bent or missing
			pins.
		3.	Ensure that none of the keys are
			depressed.
		4.	Replace keyboard.

303-Keyboard Controller Error	I/O board keyboard controller.	1.	Reconnect keyboard with computer
			turned off.
		2.	Replace the system board.

304-Keyboard or System Unit Error	Keyboard failure.	1.	Reconnect the keyboard with computer
			turned off.
		2.	Ensure that none of the keys are
			depressed.
		3.	Replace the keyboard.
		4.	Replace the system board.

404-Parallel Port Address Conflict Detected	Both external and internal ports are assigned	1.	Remove any parallel port expansion
	to parallel port X.		cards.
		2.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS on page 60.)
		3.	Reconfigure card resources and/or run
			Computer Setup.

410-Audio Interrupt Conflict	IRQ address conflicts with another device.	Enter Computer Setup and reset the IRQ in
		Advanced > Onboard Devices.

411-Network Interface Card Interrupt Conflict	IRQ address conflicts with another device.	Enter Computer Setup and reset the IRQ in
		Advanced > Onboard Devices.

501-Display Adapter Failure	Graphics display controller.	1.	Reseat the graphics card (if applicable).
		2.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS on page 60.)
		3.	Verify monitor is attached and turned
			on.
		4.	Replace the graphics card (if possible).

510-Flash Screen Image Corrupted	Flash Screen image has errors.	Reflash the system ROM with the latest BIOS
		image.

511-CPU, CPUA, or CPUB Fan not Detected	CPU fan is not connected or may have	1.	Reseat CPU fan.
	malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace CPU fan.

52 Appendix A POST Error Messages

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HP dx7300 manual Advanced Onboard Devices

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and Comfort Helpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause Solution Run Windows XP or Start Accessories Run Cause Solution Hard drive LED does not turn on green then 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause Solution Security Password Options Storage Boot OrderBoot Storage Storage Options Removable Media Hard drive error occurs Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Disk transaction problem Cause Solution Computer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer seems to be locked up Cause Solution Again 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause Solution Enww 6Solving Display Problems Solving Display ProblemsSolving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Sound cuts in and out Cause Solution Sound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSelect Shut Down Solving Keyboard and Mouse Problems 10Solving Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Once bad card is identified, remove and replace bad Solving Hardware Installation ProblemsGoes away Option card 12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems Out of memory error Cause Solution Insufficient memory error during operation Cause Solution 14Solving Processor Problems Solving Processor ProblemsSolving Processor Problems Some fans only operate when needed 15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Enww 16Solving Drive Key Problems Solving Drive Key ProblemsSolving Drive Key Problems USB Drive Key not found identified Cause Solution Solving Front Panel Component Problems 17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause Solution Double-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Table A-1Numeric Codes and Text Messages Appendix a Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action On the Documentation and Diagnostics CD Post Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Under Storage DPS Self-test Sata Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos button Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test Index