Troubleshooting Guide | HP dx7300 instruction

Troubleshooting Guide

Business PCs

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HP dx7300 manual Troubleshooting Guide

Contents

Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting Cmos HP Insight Diagnostics HP Insight Diagnostics Survey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical Support Helpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause Solution Cause Solution Run Windows XP or Start Accessories Run Hard drive LED does not turn on green then 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Boot Storage Boot OrderSecurity Password Options Storage Storage Options Removable Media 4Solving Hard Drive Problems Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause Solution Nonsystem disk/NTLDR missing message Cause Solution Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution Again Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause Solution Enww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause Solution Certain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause Solution Sound from headphones is not clear or muffled Cause Solution Solving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSelect Shut Down 10Solving Mouse Problems Solving Keyboard and Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Goes away Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option card 12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Out of memory error Cause Solution Insufficient memory error during operation Cause Solution Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed 15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Enww Solving Drive Key Problems Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause Solution 17Solving Front Panel Component Problems Solving Front Panel Component Problems Solving Internet Access Problems Solving Internet Access Problems18Solving Internet Access Problems Unable to connect to the Internet Cause Solution Double-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Solving Software Problems19Solving Software Problems Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages Appendix a Post Error MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages On the Documentation and Diagnostics CD Advanced Onboard Devices Control panel message Description Sata Under Storage DPS Self-test Enww Keyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the Cmos Figure B-1 Cmos button Locate, press, and hold the Cmos button in for five seconds Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Index