Table
Problem | Possible Cause | Solution |
Battery pack will not charge. | Battery pack was exposed to | Allow time for the battery pack |
| temperature extremes. | to return to room temperature. |
| Battery pack is already | No action required. |
| charged. |
|
| Battery pack has exceeded | Use a different battery pack. |
| its useful life cycle. |
|
Computer shut down and | Hibernation was not initiated | Work is lost. |
memory was lost when | before removing the battery |
|
replacing the battery pack. | pack. |
|
Battery charge does not last | Battery is exposed to higher | Put the computer in a cooler |
very long. | temperatures. | place and recharge the battery |
|
| pack. |
| Battery is exposed to | Put the computer in a warmer |
| extremely cold temperatures. | place and recharge the battery |
|
| pack. |
|
| NOTE: The recommended |
|
| operating temperature range for |
|
| the battery is from 10°C to 40°C |
|
| (50°F to 104°F). The |
|
| recommended storage |
|
| temperature range for the |
|
| battery is from 0°C to 30°C (32°F |
|
| to 86°F). |
| Battery conservation is | Reset the battery conservation |
| disabled or set to drain. | level. |
| An external device is draining | Turn off or remove any external |
| the battery. | device or PC Cards when not in |
|
| use. |
| Battery gauge may be | Recalibrate the gauge. |
| inaccurate and require |
|
| recalibration. |
|
Date and time must be set | The Real Time Clock battery | ■ Restore power, then turn on |
every time computer is | has reached the end of its | the computer with the power |
turned on. | useful life. | switch |
|
| ■ Contact your Compaq |
|
| authorized service provider to |
|
| replace the Real Time Clock |
|
| battery. |
|
|
|
Battery gauge seems | The battery pack may need | Recalibrate the battery. |
inaccurate. | calibration. |
|
| The battery pack has reached | Replace the battery pack. |
| the end of its useful life. |
|
Battery pack is warm after | Warming occurs during | No action required. |
charging. | charging. |
|
Troubleshooting