Table 2-13 Continued

Problem

 

Possible Cause

Solution

Infrared port doesn’t work.

 

Direct sunlight, fluorescent

Remove the interfering light

 

 

light, or flashing incandescent

source(s).

 

 

light is close to the infrared

 

 

 

connections.

 

 

 

There is interference from

Keep remote control units such

 

 

other wireless devices.

as wireless headphones and

 

 

 

other audio devices away from

 

 

 

the infrared connections.

 

 

IR has been disabled.

Run IR configuration utility in

 

 

 

Control Panel.

 

 

Table 2-14

 

 

Solving Keyboard Problems

Problem

 

Possible Cause

Solution

 

 

 

 

Screen is blank and

 

A screen timeout has

Press any key to refresh the

keyboard is working.

 

been initiated..

screen.

 

 

QuickLock/QuickBlank

To enable the keyboard and

 

 

has been initiated

return your information to the

 

 

 

screen, enter your power-on

 

 

 

password.

 

 

LCD has been disabled.

Press Fn+F4 to cycle from

 

 

 

external monitor to internal LCD.

Embedded numeric keypad

Num Lock function is not

on computer keyboard is

turned on

disabled.

 

Press Fn+Num Lk to enable the Num Lock function and embedded numeric keypad.

Table 2-15

Solving Modem Problems

Problem

Possible Cause

Solution

Modem loses connection.

The cable connection from the

Check to make sure the

 

phone line to the modem is

telephone cable is properly

 

loose.

connected.

 

Call Waiting has not been

Disable Call Waiting:

 

disabled.

1.Select Start ￿ Setting ￿

 

 

Control Panel ￿ select

 

 

Modems.

 

 

2.From the General tab of the

 

 

Modems Properties page,

 

 

select Dialing Properties.

 

 

From the My Locations tab of the

 

 

Dialing Properties page, check

 

 

the box labeled This location has

 

 

call waiting. Select *70, 70#, or

 

 

1170 from the drop-down list to

 

 

disable call waiting.

 

There is noise or excessive

Try connecting at a later time.

 

traffic on the phone line.

 

Modem not responding

Modem is not set up correctly

Check the computer BIOS setup. If

 

in system BIOS.

it requires specific settings for

 

 

modems, be sure that they have

 

 

been enabled.

 

 

Continued

Troubleshooting 2-19