Table
Problem |
| Possible Cause | Solution |
Infrared port doesn’t work. |
| Direct sunlight, fluorescent | Remove the interfering light |
|
| light, or flashing incandescent | source(s). |
|
| light is close to the infrared |
|
|
| connections. |
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|
| There is interference from | Keep remote control units such |
|
| other wireless devices. | as wireless headphones and |
|
|
| other audio devices away from |
|
|
| the infrared connections. |
|
| IR has been disabled. | Run IR configuration utility in |
|
|
| Control Panel. |
|
| Table |
|
| Solving Keyboard Problems | ||
Problem |
| Possible Cause | Solution |
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|
Screen is blank and |
| A screen timeout has | Press any key to refresh the |
keyboard is working. |
| been initiated.. | screen. |
|
| QuickLock/QuickBlank | To enable the keyboard and |
|
| has been initiated | return your information to the |
|
|
| screen, enter your |
|
|
| password. |
|
| LCD has been disabled. | Press Fn+F4 to cycle from |
|
|
| external monitor to internal LCD. |
Embedded numeric keypad | Num Lock function is not |
on computer keyboard is | turned on |
disabled. |
|
Press Fn+Num Lk to enable the Num Lock function and embedded numeric keypad.
Table
Problem | Possible Cause | Solution |
Modem loses connection. | The cable connection from the | Check to make sure the |
| phone line to the modem is | telephone cable is properly |
| loose. | connected. |
| Call Waiting has not been | Disable Call Waiting: |
| disabled. | 1.Select Start Setting |
|
| Control Panel select |
|
| Modems. |
|
| 2.From the General tab of the |
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| Modems Properties page, |
|
| select Dialing Properties. |
|
| From the My Locations tab of the |
|
| Dialing Properties page, check |
|
| the box labeled This location has |
|
| call waiting. Select *70, 70#, or |
|
| 1170 from the |
|
| disable call waiting. |
| There is noise or excessive | Try connecting at a later time. |
| traffic on the phone line. |
|
Modem not responding | Modem is not set up correctly | Check the computer BIOS setup. If |
| in system BIOS. | it requires specific settings for |
|
| modems, be sure that they have |
|
| been enabled. |
|
| Continued |
Troubleshooting